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Hebtember 2014
Hebtember 2014
Get Connected
Special Notice

Stornoway - Ullapool Service- Due to essential harbour improvement works some departure and arrival times have changed. For details check Stornoway - Ullapool timetable 
Kennacraig - Islay Service - Summer 2014 timetable enhancements  

Discover

Destinations

Destinations

Find out more about where CalMac sail to including maps, photographs, things to see and do and service information.

Days Out by Ferry

Days out by ferry

Discover some of Scotland's most beautiful islands in a day with a range of travel options including combined coach and ferry tours and non-landing cruises.

Accommodation

Accommodation

Search for Guest Houses, B&Bs, Hotels, Self-Catering and Campsite accommodation for your holiday or weekend away.

   Plan     

Timetables

Timetables

Scheduled ferry services, fares and related travel information to help you plan your journey with CalMac.

Tickets

Tickets

Find your perfect ticket from a range of options including single/return, multi-journey and island hopping.

Journey Information

Journey information

Everything you need to know about travelling with CalMac from planning your trip to customer services and support.

 Board   

Deck Plans

Deck plans

Interactive deck plans, guides and information about the ships on your route.

Services

Services

Make the most of your time on board in our retail outlets including cafeterias, bars and shops.

Facilities

Facilities

Enjoy your journey with a host of onboard facilities for the whole family including your pet!

Find out more about...

Passenger Assistance

Can I get help boarding the ferry?

Journey Information

We work hard to meet the needs of all of our passengers, including those with reduced mobility, those in wheelchairs and passengers (travelling with young children) who require assistance to take luggage up and down the gangway. 

Information for passengers who require assistance

Watch our Passenger Assistance video to find out more about our assistance team and important passenger information.

Visually impaired passengers
We are pleased to be able to offer our timetables and "Your Guide to Passenger Welfare" leaflet in braille and audio formats.  If you require any of these, please contact our Passenger Assistance team via email assistanceteam@calmac.co.uk or call 0800 066 5000.

Travelling with Pets

Can I take my dog?

Travelling with Pets

Pets are welcome on board and travel FREE OF CHARGE.

More about Travelling with Pets

Checking In

If I'm late will I still get on?

Checking In

The times shown at the top of each timetable are the times when passenger and vehicle check in closes. Late vehicle check in will result in space being reallocated and may lead to the vehicle being refused carriage.

Passengers are required to observe boarding times in order that safety procedures can be carried out.

More about Checking In

Travel Insurance

Do I need travel insurance?

Travel Insurance

Passengers are strongly advised to consider insuring themselves against costs which may be incurred through delays, cancellations etc. Examples of this may include, but are not limited to, accommodation costs or travel by an alternative form of transportation.

The Company does not accept liability for any loss, costs or expenses incurred by passengers in the event of the delay, diversion or cancellation of a sailing.

More about Travel Insurance

Passenger Welfare

Guide to passenger welfare

Service Status

Your guide to passenger welfare - find out what you may be entitled to in the event of a disruption or cancellation to your sailing. View and Download Your Guide to Passenger Welfare leaflet

View and download our Passenger Rights claim form.
 

Lost Tickets

I've lost my ticket, what do I do?

Lost tickets

Passengers must be in possession of valid tickets at the time of travel and must be prepared to produce them when required. CalMac will not replace lost, stolen, or mislaid tickets.

In such circumstances passengers must purchase replacement tickets. If the lost tickets are subsequently found and returned to Customer Care in Gourock then a full refund less an administrative charge will be paid.

More about Lost Tickets

Refunds

What is your refund policy?

Refunds

Consideration will be given to all applications for refund in respect of unused refundable tickets returned to our Customer Care Department. Refunds will not be given on expired tickets.

Refunds on partially used refundable tickets are calculated on the basis of the fare paid minus the number of journeys taken, charged at the full single fare.

More about Refunds

Connecting Services

What if my journey is delayed?

Connecting Services

Many journeys involve using more than one mode of transport. Take care when planning your journey – especially if you’re intending to catch the last connecting service of the day. Be realistic about how much time you leave to make connections allowing for unexpected delays.

There can be traffic delays, rail services can be amended at weekends and ferries are often affected by bad weather. Always check for roadworks or possible service disruption before setting off.

More about Connecting Services

FAQs

Online booking

FAQs

Quick answers to frequently asked questions about booking online including:

  • Making a reservation
  • Payment and security
  • Before travelling
  • When you travel
  • Customer information

Clicking on the link will open a new window in your browser.

Click for FAQs

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We visited Rum in May 2009 and what a fantastic place it is. While we were there we met wild mountain goats and saw 2 golden eagles circling each other over a hill top.

D. Allen, Lancashire, England

Service status and information for all CalMac ferry routes

Service status
texts direct
to your mobile

Island Hopsctoch

All types of tickets for all types of journey!

Ticket Options
Copyright 2014 Caledonian MacBrayne and CalMac are trading names of CalMac Ferries Limited Company Number: SC302282.
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