Mission

The mission of Caledonian MacBrayne is to be a leading ferry operating Company, appreciated as a customer responsive organisation providing an effective and efficient service and providing a safe and stimulating workplace for its employees.

Policy

Caledonian MacBrayne is totally committed to achieving the highest safety and management standards by:

• Consistently providing an efficient service which satisfies its customer needs and expectations while conforming to the contractual commitments with the Scottish Government. 
• Providing a safe working environment
• Complying with all relevant safety regulations regarding safe working practices and protection of the marine environment
• Identifying and implementing continuous improvements through innovation
• Operating an approved management system which complies with the requirements of ISO 9002: 1994, ISO 14001, and the International Maritime Organisation (ISM) Code for the Safe Operation of Ships and for Pollution Prevention
• Monitoring the management of our environmental objectives and programmes for action
• Minimising the risk of pollution on land and water caused by Company operations
• Managing and disposing of waste in a controlled manner
• Improving, where practicable, the appearance and housekeeping of Company Ports and Workshops to minimise the impact on the local environment
• Encouraging the active participation, initiative, endeavour and ideas of all staff
• Continuously developing the knowledge and skills of staff
• Improving communications within the Company through the introduction of team briefings
• Developing team working and effective communication skills
• Constantly reviewing all aspects of the Company's operation to improve efficiency and effectiveness

Safety, environmental protection and quality are the responsibility of everyone employed by Caledonian MacBrayne. Compliance with this policy is mandatory and is a condition of employment of staff.