Customer Feedback...

We care about your concerns and always welcome your comments.

If you enjoyed your journey with us or if you wish to provide feedback on our service we'd love to hear from you. Complete the customer feedback form below and contribute to the ongoing review and development of our services. You can also contact our Customer Care Team by:

Writing to Customer Care, Caledonian MacBrayne, Ferry Terminal, Gourock, PA19 1QP.
Telephone on 01475 650 338
e-mailing us at customercare@calmac.co.uk
Completing our feedback form also available on board our ships and at our port offices.

If you have a complaint, it will be acknowledged in writing within five working days of receipt and replied to within 21 working days of its acknowledgement.

How would you rate...

Reservations/Enquiries

The service you received while making your telephone enquiry/reservation

The service you received while making your reservation online at calmac.co.uk

Pre-Boarding

The general appearance of our facilities

The clarity of our signage

The cleanliness of our facilities

The appearance and conduct of our employees

The service received while buying your ticket at the port

The service you received when your ticket was collected

Boarding

The service you received when you boarded

On Board

The overall service you received at the service point (s)

The clarity of all menu and pricing information

The quality of food and drink served

The size of the food portions served

The suitability of the product range for this particular sailing

The cleanliness of the customer areas

The cleanliness of the toilets

The service you received during disembarkation

Overall value for money

Overall service we have provided in general

Would you recommend Caledonian MacBrayne to others?

Yes No

I was ..

I live on the island

How often do you travel with CalMac

Please use this space for any comments to help us improve our service/facilities...

Date of Travel:

Route Travelled

From:

To:

Booking Number

Your Details

Your Name:

Address

Address line 1

Address line 2

Town

Region

Country

Postcode

Telephone Number:

Email:

Location/Name of ship

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