Customers Requiring Assistance

Tax exempt vehicles

A discount is available for road tax exempt vehicles. In order to ensure you receive the discount you are entitled to, you must have the required documentation with you at time of travel.

If you are travelling by car or motorhome

You can receive a discount off the normal single fare for a single journey on presentation of the blue card, bearing the name and photograph of the card holder and the vehicle tax disc.

Documentation required

When making your reservation, copies of your tax exempt disc and blue card will be required in order for tickets to be issued.

Supporting documentation (the blue card bearing the name and photograph of the card holder) must be carried at time of travel and be presented when requested. Failure to produce the documentation will result in the full fare being charged.

If you do not have a blue card, this can be obtained from your local authority by submitting your Motability Agreement or Certificate of Entitlement issued by the Department of Work and Pensions (DWP). Alternatively, you can request a form DBD 384 from the DWP.

NB - The blue card holder must travel with the vehicle.

Assistance

Assistance will be available wherever requested e.g through the use of hazard warning lights on arrival at the car marshalling area or at the time of boarding.

Please advise us at the time of booking and when checking in at marshalling areas or terminals, of any special requirements you may have (e.g use of lifts/wheelchairs). Some vessels have facilities for disabled passengers, e.g a lift, which can be used under supervision. See note in each timetable and please check on availability before travelling.

Assistance may also be available for customers with audio or visual needs. Please advise us of your requirements at the time of booking, or let the Port Offices know in advance if assistance is required.

Wheelchairs

Customers requiring the use of wheelchairs at terminals or on ships are advised to contact the port of departure before travelling. Some ships, particularly the smaller ones, may have limited numbers of wheelchairs available and demand can be high.