Passengers Requiring Assistance

When practicable, assistance embarking or disembarking the ship will be available wherever requested e.g. through use of hazard warning lights on arrival at the car marshalling area. Elderly or infirm passengers and parents travelling with young children who require assistance to take luggage up and down the gangway, should ask a member of staff for help. Please advise at the time of booking and when checking in at marshalling areas or terminals, of any special requirements you may have (e.g. use of lifts/wheelchairs).

Some ships have facilities for disabled passengers, e.g. a lift, which can be used on request. Space may be limited close to the lifts at busy periods. (See note in each timetable and please check on availability before travelling). Assistance may also be available for passengers with audio or visual needs. Please advise us of your requirements at the time of booking, or let the Port Offices know in advance if assistance is required.

Wheelchairs

Passengers requiring the use of a wheelchair at terminals or on ships are advised to contact the port of departure before travelling. Some ships, particularly the smaller ones, may have limited numbers of wheelchairs available and demand can be high.