Travel Information

Account Information

Payment: Credit accounts may be available, subject to satisfactory references. Terms are 30 days, with remittance by Direct Debit. For non credit account holders payment is required in full 4 weeks before date of travel. In the event of payment not being received at that time, space reserved may be withdrawn and reallocated. Payment may be made by Credit Card, Cheque, or Sterling Transfer.

Vehicle Lengths

Vehicles are charged by overall length with rates detailed on each timetable. This will include any racks, towbars etc, any any overhanging roof rack items. The length of all types of vehicle must be declared at time of booking.

• Minibuses (not exceeding 5m) are charged the same rate as a car.
• Minibuses over 5m and all Coaches - rates available on application.
• Coaches exceeding 8m and carrying fewer than than 12 fare paying passengers will be charged at Commercial Vehicle rates.
• The driver's fare is included in coach rates for vehicles over 5m.
  
  

Validity of Tickets

Travel Trade tickets are non-commissionable, non-transferable and non-refundable. Caledonian MacBrayne will not replace lost, stolen or mislaid tickets.

Condition of issue of tickets: Any ticket issued by CalMac, or any other body, company or person, upon whose property or premises the ticket may be available, is subject to the Conditions of Carriage published by CalMac.

Please note the precise dates on which tickets are valid. Restrictions may apply. Customers should note, however, that other Service Providers operate certain routes. The routes and other Service Providers are specified in Caledonian MacBrayne publications, timetables and leaflets.

Tickets are issued by Caledonian MacBrayne as agent only on behalf of the Service Provider for such routes. Tickets are issued subject to the Service Provider's Conditions of Carriage, displayed at and available on request at the Service Provider's Offices and on board its ferries.

Check in times

Vehicle drivers must be in possession of tickets before boarding (where applicable) and are required to check in no later than the times shown above each route timetable, otherwise space will be reallocated. Late check-in may lead to the vehicle being refused carriage.

Cancellations: Caledonian MacBrayne has a policy of charging customers who fail to show for reserved sailings. Cancellations must be notified at the very latest more than 24 hours prior to the scheduled sailing time.