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Ref: 1334-SB Business Analyst

 Employing Company: CalMac Ferries Limited

Position: Business Analyst

Contract Type:  Permanent

Department: IT

Location: Gourock                                                       

Rate of Pay:  Manager Grade 2 (£29,776 - £43,454)

Closing Date:  28 March 2019

Ref:  1334-SB

Applications are invited for the position of Business Change Analyst.

Role Overview

Working as a Business Analyst in the Application Support & Improvement Team within our IT department, you will be a key liaison between IT & all Business Units. Ideally you will have an excellent understanding of end to end project delivery including; business case development; requirements gathering; process mapping; workshop facilitation & creation of project documentation.  Previous experience on e-commerce/ digital related projects such as O365, ERPs or CRMs will be advantageous, together with an understanding of different delivery methodologies (Waterfall, Agile etc...)

We are looking for a flexible team player with excellent enthusiasm and communication skills who is able to adapt to different scenarios and with the ability to communicate with both technical and non-technical staff as well as with external suppliers.

Principal accountabilities

  • Liaise extensively with all business areas, stakeholders, external suppliers & all members of the IT team at various levels.
  • Analyse and gather business requirements and definition of functional changes to design solutions.
  • Engage with key stakeholders and confidently facilitate multi-level workshops across all business areas.
  • Determine technical and business suitability of proposed requirements with relevant IT review boards, external developers and other relevant team members and provide recommendations.
  • Validate proposed solutions with business representatives and technical team to ensure solutions and restrictions are clearly understood & meet user expectations.
  • Define and document solutions and changes producing comprehensive documentation supported by structured analysis techniques and methodologies.
  • Work closely with external suppliers and a variety of end users to ensure technical compatibility and user satisfaction.
  • Drive the delivery of functionality agreed with business representatives by liaising with external suppliers, testers & the internal IT team.
  • Planning and working flexibly to ensure that budgets are adhered to and deadlines are met.
  • Provide support to testing throughout the project lifecycle.
  • On-going involvement in the implementation of new systems.
  • Creation of user manuals.
  • Support transition of projects/changes to operational teams.
  • Keeping up to date with technical and industry developments.

Qualifications, skills and experience

  • Minimum of 5 years' experience in a Business Analyst role.
  • Qualification in a recognised Business Analysis certification.
  • Demonstrable experience of delivery using a variety of different methodologies
  • Experience of business change.
  • Financial Acumen
  • Ability to build business cases
  • Strong Interpersonal, Engagement & Facilitation skills
  • Good understanding of testing methodologies
  • Strong Stakeholder Management skills
  • Strong verbal & written communication skills.
  • Flexibility to adjust to changing business requirements.
  • Good networking and influencing skills.
  • Ability to prioritise and work to deadlines.
  • Enthusiastic, proactive & self-motivated person with strong organizational planning & interpersonal skills.
  • Logical & objective.
  • Good understanding of business environments.
  • Ability to work under pressure.
  • Have high attention to detail.
  • ITIL v 3 Foundation/Intermediate accredited is desirable


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