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Ref: 1381-SB Port Assistant - Rothesay

Employing Company:   CalMac Ferries Limited                   

Position:   Port Assistant

Contract Type:   Temporary

Location:   Rothesay

Rate of Pay:   £10.41 per hour

Contracted Hours:   30 hours per week

Closing Date:   23 May 2019

Ref:   1381-SB

Applications are invited for the position of Port Assistant based at Rothesay.  

Reporting to the Port Manager, you will need a flexible approach to your day-to-day responsibilities. Your duties will include:

•    Good understanding of the CalMac services
•    Excellent written and verbal communication skills
•    Good practical experience of customer services
•    Ability to work with initiative as a self-starter, without supervision
•    Reservations and issuing of tickets
•    Willingness to be a team player in a dynamic, proactive, high tension environment
•    Liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
•    Processing verbal feedback
•    Customer Enquiries
•    Use of VHF and PA Systems
•    Control of passengers and vehicles embarking and disembarking from vessels.
•    Providing clear and concise direction to all passengers and vehicles embarking and disembarking the vessels
•    Any other duties required by the Port Manager

You must be computer literate, with excellent verbal and written communication skills. 
You are expected to have a flexible approach to working, as shift and weekend work will be involved. You must be customer focused, have a clear understanding of the customer interface and have a proactive approach to customer care.

The successful candidate must be able to commute to Rothesay Ferry Terminal on a daily basis.

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