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Customer Update - Uig Harbour to reopen on 23 March

Customer Update - Further information on Uig Harbour

Updated 27 March

We are pleased to share that Highland Council has confirmed that our Uig-Tarbert/Uig-Lochmaddy services can return to normal service from tomorrow (Tuesday 28 March 2023).

Remedial works were undertaken over the weekend to resolve the issue of vehicles over 10m being able to travel out via Uig. For more information on sailings, please visit our timetable pages and our service status pages carry up to the minute information on the journey status of each route.  

For the period of 23-27 March, non-commercial customers with larger vehicles who are affected by the 10m restrictions on travelling out of Uig may be entitled to claim for compensation in line with the Passenger Rights process. You can find details on this process on our passenger rights pages.

Our fares and retrospective refunds page will also provide you with support on eligibility for refunds for those who may have been affected previously by the closure. The retrospective refund process will remain in place until 23 May 2023.   

We are disappointed about the additional inconvenience our customers have experienced during this period, as a result of the delay and subsequent restrictions on some vehicles. The Caledonian MacBrayne team look forward to welcoming all our customers back on board. We appreciate the closure period has been a testing time for our communities, businesses and customers and thank you for your continued patience and support. 

Please note: During periods of Spring tide, the carriage of some low-clearance cars, trailers, campervans, caravans and motorhomes may be subject to restrictions as prior to the January outage. We please ask that you contact your port of departure prior to sailing if you think this may affect you.

Visit our port pages for:


Updated 23 March

As previously confirmed, The Highland Council stated the upgrade works at Uig Harbour were now complete, and that services to and from Uig could resume from Thursday 23 March 2023.  

Unfortunately, the Highland Council has since placed a restriction on vehicles greater than 10m travelling out via Uig. 

For today (23 March), customers who have been affected will be diverted to travel via Stornoway - Ullapool and we will provide an additional service between Tarbert and Lochmaddy. Full details are available on our timetable page.  

From 24 March - 27 March - Uig closure services will be in place with a daily service provided between Lochmaddy - Ullapool.  

Full details are available on our timetable pages.  

We were assured by Highland Council, who are the Harbour Authority, that there would be no restrictions on operations at Uig, however this has now been proven to not be the case. We are seeking urgent confirmation of the situation from Highland Council as this has caused enormous disruption and upset to our customers. We are pressing Highland Council to resolve this matter as quickly as possible so that we can resume our services to Uig.  

We'll provide further updates as we progress. As always you can stay connected with us via our service status updates pages and our @CalMac_Updates Twitter page.  


Updated 22 March

The Highland Council has confirmed Uig Harbour will reopen on 23 March 2023. This means our services to and from Uig will also resume on 23 March.  

Visit our service updates and timetable pages for full details on the resumption of services from - Lochmaddy-Uig and Tarbert-Uig.  

The service between Stornoway-Ullapool will also revert to its normal timetable, which you can find on our website.  

We will also revert to the winter timetable of five sailings per week between Lochboisdale-Oban, with no sailings on Tuesday 28 March and Thursday 30 March.  

The shuttle bus services between Uig and Ullapool and Tarbert and Stornoway for displaced passengers will cease operating from 23 March. 

Our retrospective refund process remains open until 23 May 2023 for eligible customers who were displaced during the closure period. Visit our dedicated webpage for full guidance on eligibility and how to apply.  

We are also currently managing delays to our overhaul schedule and its effect on vessel deployment - and are providing customers with up to the minute information on our service via our service status pages. Please check our website and/or our Twitter platform @CalMac_Updates for the very latest detail on each sailing and service.  

The Highland Council's second closure period is scheduled to begin on 30 October until 11 December. We will keep our customers updated on service continuity plans and alternative transport options to support you during this period.  

Please note: We've been made aware of some restrictions by Highland council that require further assessment. We will continue to evaluate our options and provide further update as soon as possible. 

Many thanks to our customers and communities for their patience during this period of closure.  

Date: 22 March 2023

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