Travel Trade

Welcome to the Caledonian MacBrayne Travel Trade section of the website. 

Here you will find guidance, coach fares for 2016 and 2017, and some suggested spectacular tour itineraries for coach travel around the breathtaking west coast islands and peninsula's of Scotland. 

Designed to make your planning and decision making quicker and easier than ever, you'll find everything you need to know to take your customers on an unforgettable journey to the Clyde and Hebridean islands. With over 26 destinations bursting with dramatic scenery, history, culture, wildlife and much more, award winning CalMac have over 160 years of experience to ensure a premium service at a competitive cost.

 


Account Information

Payment: Credit accounts may be available, subject to satisfactory references. Terms are 30 days, with remittance by Direct Debit. For non credit account holders payment is required in full 4 weeks before date of travel. In the event of payment not being received at that time, space reserved may be withdrawn and reallocated. Payment may be made by Credit Card or Cheque.

 


Vehicle Lengths

Vehicles are charged by overall length with rates for each route detailed in the coach fares matrix. This will include any rear mounted luggage racks, towbars etc. The length of all types of vehicle must be declared at the time of booking - and will be checked on arrival at the port

  • Minibuses (not exceeding 5m) are charged the same rate as a car.
  • Minibuses over 5m and all Coaches - see fares matrices for 2016 and 2017
  • Empty coaches will be charged as a Commercial Vehicle
  • The driver's fare is included in coach rates for vehicles over 5m. 

Validity of Tickets

Tickets for coaches are non-commissionable, non-transferable and are non-refundable. Caledonian MacBrayne will not replace lost, stolen or mislaid tickets. 

Tickets for passengers travelling on a coach are commissionable provided the minimum annual turnover is achieved by the coach/tour operator and a travel trade account has been opened with the Company.

Conditions of issue of tickets: Any ticket issued by Caledonian MacBrayne, or any other body, company or person, upon whose property or premises the ticket may be available, is subject to the Conditions of Carriage (see document link below) published by Caledonian MacBrayne.

Conditions of Carriage [276kb]  

Please note the precise dates on which tickets are valid. Restrictions may apply. Customers should note, however, that other Service Providers operate certain routes. The routes and other Service Providers are specified in Caledonian MacBrayne publications, timetables and leaflets.

Tickets are issued by Caledonian MacBrayne as agent only on behalf of the Service Provider for such routes. Tickets are issued subject to the Service Provider's Conditions of Carriage, displayed at and available on request at the Service Provider's Offices and on board its ferries.

Check-in Times 

Vehicle drivers must be in possession of tickets before boarding (where applicable) and are required to check in no later than the times shown above each route timetable, otherwise space will be reallocated. Late check-in may lead to the vehicle being refused carriage.

Cancellations

Caledonian MacBrayne has a policy of charging customers who fail to show for reserved sailings. Cancellations must be notified at the very latest more than 24 hours prior to the scheduled sailing time.

 


Tri Axle Coaches - Summer 2016

In the Summer of 2015 we had an incident at an island slipway when a tri axle coach was unable to board a small ferry due to there being a loss of traction from the centre drive axle when traversing the slip onto the vessel.

CalMac acknowledges that this issue is a growing one - albeit we are not the only ferry operator to have experienced grounding and embarkation/disembarkation incidents involving tri-axle coaches.

Until a solution is found to remedy the above issue, only dual axle vehicles will be allowed to be carried on the following routes:

  • Ardmhor - Eriskay
  • Tobermory - Kilchoan
  • Lochaline - Fishnish ( at time of vessel refit - please enquire with Travel Trade )
  • Tayinloan - Gigha
  • Claonaig - Lochranza
  • Tarbert - Portavadie
  • Largs - Cumbrae
  • Colintraive - Rhubodach ( at time of vessel refit - please enquire with Travel Trade )

If you would like to discuss any of the above content, our senior manager responsible for coach customers can be contacted at:

Email - ian.fox@calmac.co.uk

Mobile - 07867 527690 

 


Contact Details

We have a dedicated Travel Trade department who can assist with any queries you may have with setting up accounts, organising bookings and helping with general inquiries. 

Contact our Travel Trade Department today:

Telephone: 01475 650 355
Opening hours: Mon - Fri 8.30am-5pm
Email: traveltrade@calmac.co.uk
Address: Caledonian MacBrayne, Ferry Terminal, Gourock, PA19 1QP

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