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Accessibility Standards and Compatibility

This accessibility statement applies to website

This website is run by Caledonian MacBrayne. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you promptly.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact our Customer Services team on 0800 066 500.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us


Technical information about this website's accessibility

Caledonian MacBrayne is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to certain 'non-compliances',

The 'non-compliances' are under review and a further RNIB audit is Scheduled in October 2020

Non-compliance with the accessibility regulations

A further WCAG 2.1 review of the website will take place in October 2020.

Some images do not have a text alternative, so people using a screen reader cannot access the information.

We plan to add text alternatives for images by November 2020. When we publish new content we'll make sure our use of images meets accessibility standards.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By October 2020, we plan to either fix these or replace them with accessible HTML pages.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

Our accessibility roadmap includes a scheduled review in October 2020.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.


The site has been tested for WCAG AA compliance using the following tools:

- Total Validator (available from

- Colour Contrast Analyser (

Access Keys

Shortcut access keys will be provided to allow fast access to the Homepage and to skip over the navigation at the top of the page. The following keys are defined:

- '1' = Home page

- 's' = Skip navigation (inbuilt functionality)

To use these keys

For a Windows-based platform:

If the browser is Internet Explorer, press and hold down the 'Alt' key and press the assigned key on the keyboard and press the 'enter' key to navigate to a page. For all other browsers just press and hold down the 'Alt' key and press the assigned key.

For a Macintosh based platform:

Press and hold down the left-hand 'Control' and press the assigned key on the keyboard (e.g. Control-1 navigates to the home page).

PDF documents

We are currently updating the PDF documents across our site to meet accessibility guidelines or replacing them with HTML content. If you would like an accessible version of any document, please contact

Markup validity

The site conforms to HTML5 standards.

Browser Compatibility

The site design is fully compatible with the following browsers:


- Microsoft Internet Explorer versions V10 & V11

- Firefox (latest version)

- Chrome (latest version)

- Safari (latest version)

Mobile (Tablet & Phone)

Windows Mobile

- Microsoft Internet Explorer versions V10 & V11 for Windows 8


Default browser and Chrome (latest version) on the last two major releases of Android i.e.

- Ice Cream Sandwich (4.0-4.0.4)

- Jelly Bean (4.1-4.3.1)

- KitKat (4.4-4.4.4)

- Lollipop (5.0-5.0.1)

Apple iOS

- Safari on the last two versions of iOS i.e. 7 and 8

Browsers and operating systems not listed above may display the site correctly, but full compatibility is not guaranteed.


contactSCOTLAND BSL logo

CalMac welcomes the opportunity to work with contactScotland that enables our customers with hearing impairments connect to us in a more inclusive format. 

Customers simply follow the instructions on the contactScotland  website to down load the app and then through the interpretation service, communicate with CalMac to find out timetable information, buy tickets and more about our journeys.

We hope that customers find this service useful and should you have any feedback on this please send this to


Euan's Guide

Euan's Guide features disabled access reviews of any place that is visited as part of everyday life such as post offices, railway stations, supermarkets and many others. Search to find a venue in your area and, if there isn't one, write a review for the first one now! If you have travelled with us we would like you to share your experience on Euan's Guide


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