Our summer timetable period has now begun and will run from 27 March - 18 October 2026. We are keen to remind our customers about ticket validity for our Turn Up and Go routes - specifically unused single and return tickets, or unused portions of 10-journey tickets.
A list of our Turn Up and Go routes can be found here.
Please read the information below. When planning to advance purchase tickets for Turn Up and Go routes, consider how you intend to use them before doing so.
Turn Up and Go single and return tickets are valid for use within the timetable season for which they are purchased - either winter or summer. They cannot be used outside that timetable season, and they are non-refundable.
Winter 2025/2026 - single and return tickets
Single and return tickets for the winter 2025/2026 timetable season (20 October 2025 - 26 March 2026). Tickets purchased for dates during the winter 2025/2026 timetable season could only be used from 20 October 2025 up to and including 26 March 2026.
This means that those single and return Turn Up and Go tickets purchased up to and including 26 March 2026 (the last day of our winter timetable period), will not be valid during the summer timetable period, which started on 27 March 2026.
Summer 2026 - single and return tickets
Single and return tickets for the summer 2026 timetable season (27 March - 18 October 2026) can only be used during this period.
Turn Up and Go 10-journey tickets must be used within the dates specified on the tickets for which they have been purchased and cannot be carried over into the subsequent timetable seasons. Unused journeys are non-refundable.
2026/2027: 10-journey tickets
10-journey tickets for use from the beginning of the summer timetable period - 27 March 2026 onwards are now available to purchase. These will clearly be marked as valid during 2026-2027 and these will now be valid up until 25 March 2027 inclusive.
Winter 2025/2026 - 10-journey tickets
10-journey tickets for the winter 2025/2026 timetable season (20 October 2025 - 26 March 2026) could only be used from 20 October 2025 until 26 March 2026. Unused journeys cannot be carried over into the summer 2026 season and are non-refundable.
Please make sure you consider this information whenever you are making your Turn Up and Go purchase(s) especially as we approach the end of a winter/summer season.
Why is my single / return ticket for a Turn Up and Go route no longer valid after the new timetable season begins?
Tickets purchased for our Turn Up and Go routes are valid for use in the timetable season for which they are purchased - either winter or summer, and are non-refundable.
Can I amend my 10-journey ticket product if I still have tickets to use from the winter 2025/2026 season and transfer them to the new season timetable?
No. The 10-journey ticket product cannot be amended. Unused journeys are not usable after the end of the timetable season for which the product was purchased - either winter or summer, so it's important that you consider how you plan to use this product carefully before purchasing.
Can I get a refund, or a partial refund, for my 10-journey ticket purchased during 2025/2026 winter season if I have unused journeys?
No. Unused 10-journey tickets purchased for the winter 2025/2026 season cannot be refunded or partially refunded, so it's important that you consider how you plan to use this product carefully before purchasing.
What to be aware of if you are purchasing a single or return Turn Up and Go ticket from a port, ticket office or vessel?
Single or return tickets purchased for our Turn Up and Go routes are valid for use in the timetable season for which they are purchased - either winter or summer and are non-refundable - so it's important that you consider how you plan to use this product carefully before purchasing.
How will ticket validity change for 10-journey subscription tickets purchased for the summer 2026 season?
10-journey tickets purchased from late afternoon on 26 March 2026 for use from 27 March 2026 onwards will be valid until 25 March 2027 inclusive. This is a change from previous seasons – and applies to 10-journey tickets purchased for use from 27 March 2026. This change does not apply to single or return tickets on ‘Turn up and go’ routes – which remain valid only for the season in which they were purchased, either summer or winter, but not both.