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FAQs

FAQs

Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds. 

When travelling with us, we strongly recommend our passengers follow our safer travel guidance - it's in place to help protect one another, our crew and the communities we serve. Our guidance aligns with our own robust safety protocols, and latest advice provided by the Scottish Government. Unfortunately, Covid-19 has not gone away, please make every effort you can to follow the guidance in place.

Find out more about Safer Travel with CalMac  

List for FAQs

Covid-19 Customer Updates and Travel Advice

Questions for Customers and information on CalMac's response to Covid-19

Covid-19 Customer Updates and Travel Advice: Find out more

Tickets and Reservations

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

Tickets and Reservations: Find out more

Online Amendments

Frequently Asked Questions about online amendments - including amending online bookings, registering cards, restrictions and process.

Online Amendments : Find out more

Before you go

Frequently Asked Questions about planning your journey - including check-in, disruptions, and mobility assistance.

Before you go: Find out more

Disruptions

Frequently Asked Questions about disruptions and how to keep up to date with the latest service status.

Disruptions: Find out more

On the ferry

Frequently Asked Questions about once you are on board the ferry - including information about vehicles, emergency and your safety.

On the ferry: Find out more

Commercial Vehicles

Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.

Commercial Vehicles: Find out more
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