FAQs

Our Frequently Asked Questions (FAQs) provide answers to many common questions about booking and travelling, including information around routes, vehicles, children, dogs, online bookings and refunds. 

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Making a reservation

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

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Planning

Frequently Asked Questions about planning your journey - including check-in, disruptions, passenger rights, refunds and mobility assistance.

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On board

Frequently Asked Questions about on board - including information about pets, vehicles, emergency and your safety.

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Other information

Frequently Asked Questions about bicycles, disruptions and conditions of carriage.

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Commercial vehicles

Frequently Asked Questions about commercial vehicles - including dangerous goods, lashing points, weight declaration and livestock.

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CalMac Wi-Fi

All you need to know about using our wi-fi when travelling with CalMac including where you can connect, how to connect, security and speed of connection.

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