I need lift access when travelling between Troon and Brodick from 10 to 30 January. What do I need to do?
The lift on MV Alfred is currently out of order and the timeline for completion of the repair is end of January.
Whilst the lift is out of use, customers travelling in their own vehicles who are unable to use the stairs to access the passenger areas, will be able to remain in their vehicles on the car deck for the duration of the crossing from 10 to 30 January. However, this will need to be limited to 4 vehicles per sailing.
And customers who are foot passengers and who are unable to use the stairs may be able to travel in our minibus and stay in this vehicle during the crossing.
Up to and incl. 9 January - Passengers who require the use of the lift when travelling to/from Brodick are advised to consider travelling on services to/from Ardrossan.
The number of vehicles we can accommodate in this way on each crossing is limited to four and ten passengers in total across all vehicles on the car deck. This may mean if you are travelling with others, you cannot all stay on the car deck and those passengers who can manage the stairs to the passenger areas, will need to vacate the car deck during the sailing.
So, if you require to use the lift, and therefore remain in a vehicle during this sailing, since this will be limited to 4 vehicles and 10 passengers per sailing, please contact the port of departure the day before travel to discuss your requirements and availability.
There will be an accessible toilet available on the car deck during this period.
We apologise for the inconvenience the lift issue may cause some of our passengers.