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FAQs

Tickets and Reservations

Frequently Asked Questions about making a reservation - including online bookings, payment, ticket validity and refunds.

Please note - Due to the current Government Advice for the Covid-19 situation. All travel on our network must now only be for essential travel. 

CalMac has also put in place a temporary change to our policy. Customers with existing bookings on any sailing until the 18 October 2020, who no longer wish to travel, can cancel their reservation and we will waive the £10 refund administration fee. You can apply for a refund by completing our online refund form.

Read our latest customer update on bookings and timetables.

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