Privacy & Cookies Policy
Personal Information Collected By Us
1.2 Your use of this website is subject to your agreement with this Policy.
1.3 CalMac Ferries is committed to protecting the privacy of users when using our services. Any personal information about you that is collected will be used fairly and lawfully and in accordance with the relevant legislation, including the Data Protection Act 1998.
1.4 Personal information collected by us will be retained for as long as is necessary and will only be used for the purpose for which it was collected.
1.5 To enable us to provide you with a full range of services we may have to collect personal information about you.
1.6 This Policy explains the following:
Section 2 What personal information we may collect about you;
Section 3 How we collect the personal information;
Section 4 How we will use the personal information we collect;
Section 5 When we disclose your details to anyone else, and if so, why;
Section 6 Your choices regarding the personal information you provide to us;
Section 8 Links and Third Party Websites;
Section 10 Requesting your personal information.
Section 11 Data Retention Period
Section 12 Contacting us
2 What personal information we may collect about you
We may collect, store and use the following types of personal information:
2.1 Your name, gender and date of birth.
2.2 Your postal address.
2.3 Contact information such as phone number, email address, or social media identifiers.
2.4 Vehicle registration details.
2.5 Demographic information, which may include your postcode, preferences and interests.
2.6 We may also collect "Aggregate Information". Aggregate Information is non-personally identifiable and anonymous data, such as how many times visitors log onto the website, or how many visits we have received.
3 How we collect the personal information
Personal Information may be collected when you:
3.1 Make a reservation with us, including telephone reservations where the personal information is placed into our reservations system.
3.2 Sign up for any of our services or activities.
3.3 Request a brochure or newsletters.
3.4 Enter a competition.
3.5 Create a customer account.
3.6 Provide feedback or otherwise interact with us, including via social media.
3.7 Make a complaint.
4 How we will use the personal information we collect
We will use your personal information for a number of purposes including the following:
4.1 To provide you with the services you request.
4.2 To communicate with you about your account or transactions with us and send you information about our services.
4.3 Consistent with your choices, we may send you information regarding offers and promotions. If you do not wish to receive these please refer to section 6, Your choices regarding the personal information you provide to us.
4.4 To analyse and improve the services offered on our website.
4.5 We may provide statistical information to certain parties, including Transport Scotland.
4.6 With your consent, we may share your personal information with third parties, who provide services we consider may be of interest to you.
4.7 We may use and disclose Aggregate Information, as defined at Section 2.6 of this Policy, for marketing and strategic development purposes.
5 When we disclose your details to anyone else, and if so, why
5.1 We will not share your personal information except where disclosure is required or permitted by law. Examples of organisations who may require us to disclose your personal information are, Government Bodies and Law Enforcement Agencies.
5.2 In general, we will only use your personal information within the organisation. We do, on occasion, use third parties to process personal information on our behalf. These third parties are required, under their contract with us, to process this personal information securely and in accordance with the Data Protection Act 1998.
6 Your choices regarding the personal information you provide to us
The security, integrity and confidentiality of your personal information are extremely important to us and we take all reasonable precautions to prevent the loss, destruction, misuse or alteration of your personal information.
You may choose to restrict the collection or use of your personal information in the following ways:
6.1 Whenever you are asked to fill in a form on the website, you will have the option of ticking the box that indicates you are satisfied for your personal information to be used for marketing purposes. If you do not tick that box, we will not use your personal information for marketing purposes.
6.2 If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at:
6.3 We will not sell, distribute or lease your personal information to third parties. With your permission, we may use your personal information to send you promotional information about third parties which we consider may be of interest to you.
6.4 We may use and disclose Aggregate Information, defined at section 2.6 of this Policy, for marketing and strategic development purposes.
7.2 Cookies tell us how often you visit pages, which helps us learn what information interests you. In this way, we can give you more of the content you like and less of the content you don't.
7.3 Cookies let you store preferences and user names, register products and services, and personalise pages.
7.4 Most web browsers automatically accept cookies but you can usually modify your web browser settings to decline cookies if you prefer, this may however prevent you from taking full advantage of our website.
7.5 Table of Cookies
This is used to store whether you have agreed to receive cookies.
Persistent for one year.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
8 Links and Third Party Websites
8.1 This Policy applies to this website only.
10 Requesting Your Personal Information
10.1 Under the Data Protection Act 1998, you have the right to request a copy of the personal information held about you.
10.2 You should submit your request in writing, stating the personal information you require.
10.3 The request may be subject to a small fee of up to £10.
10.4 You should supply appropriate evidence of your identity (a copy of a photo driving licence, or copy of your passport photograph page)
If you would like a copy of the information held on you please write to;
CalMac Ferries Ltd.
We will provide the personal information you request within 40 calendar days of the date we receive (a) the fee, if we require one, and; (b) all the information we need to help us find the personal information. Where we do not have all the information we need to help us find the personal information, we will write to you asking for more information.
11 Data Retention Period
Any personal data collected and stored by CalMac Ferries will be retained only as long as it is necessary in line with industry standards.
12 Contacting us
If you have any questions or comments about this Policy, or our treatment of your personal information, please write to us by post at the address in section 10, or by email at: