Customer Update - Network update March 2026

Thank you to our customers and communities for their patience and understanding as we manage what continues to be a set of challenging circumstances on the network.  

Following on from the update for the weekend, we wanted to set out the latest guidance on what to expect when it comes to our services for the days ahead.

Following on from our update on 26 March 2026, we remain fully focused on managing the challenges we’re experiencing on the network and returning vessels to service as soon as possible.

With that in mind, we wanted to share with you what to expect over the weekend to provide customers with as much certainty as possible. And to guide you on how best to stay in touch with us, if you are planning to travel.

What to expect

Your route may be affected this weekend – either by technical issues, or the weather forecast in the coming days. Please be assured that if you have an impacted booking, we will be in touch with you to advise if it needs to be amended – and to provide you with support where required.

How to stay in touch with us about your journey

We will continue to keep the service status for each route updated with the latest information. Please check for the latest information on every route.

Download our app, if you’ve not already done so. Favourite your route(s) to receive push notifications about the latest updates to our service status. This way you’ll receive the latest details about your ‘favourited’ routes direct to your device.

We’re here to help

Once again, our team is ready to take your call, but please understand that waiting times for a response from our Customer Engagement Centre and port teams may be extended due to high volumes of calls, especially over the weekend.

Where you can – use our website to find the latest information on your sailing or route and be assured we will be in touch with you if you are affected. Please be patient with our teams – they are working so hard and are committed to supporting you and our services to communities.

Thank you – we appreciate your patience

We regret the impact this is having on our customers. We reiterate that we understand and appreciate the frustration when a service or a reservation is changed or cancelled at short notice.

Each year, our vessels undertake a period of mandatory overhaul. This is something we plan for meticulously, however, given the status of the network and vessels, when additional works are identified, their time away from service is extended and delays occur. This creates a challenge. 

We are currently experiencing this challenge now – and importantly, we wanted to let you know how our expert teams are addressing the issue.  

We manage the largest and  most complex ferry network in the UK – and disruption is something we will always meet – and our aim is to always manage this as expertly and as well as possible, using the fine expertise we have around us to minimise the disruption to you  - our customers and the communities we serve every day.