Are customers affected by disruptions eligible for compensation?
Compensation is available on bookable routes when a booking/passenger ticket is held, and your sailing is cancelled or delayed due to a technical fault or 'certain' operational reasons resulting in a delayed arrival at the destination printed on your ticket.
Please visit our Passenger Rights section to find out what you may be entitled to.
Compensation is not available for weather-related disruptions or other disruptions over which we have no control.
Mallaig – Lochboisdale services until 17 May*
Customers can submit a claim to be refunded for any difference in cost of travel if they would ordinarily have travelled between Mallaig-Lochboisdale, but due to disruption, now need to make a new booking for an alternative route because their intended route (Mallaig-Lochboisdale) is currently unavailable due to cancellation of this service up to 17 May. *Update 13 May - Services to Lochboisdale will resume from 13 May, check service status for full details.
To make your claim for the difference in price of travel – complete our Passenger Rights claim form within two months of your journey. This option will be available to those travelling up to 17 May, or a date prior to this, if the service is reinstated before this point.
Claim Form
If you wish to make a claim, complete our online Passenger Rights Claim Form within 2 months of the date of the disrupted journey.
Please note: If you've already submitted a Passenger Rights Claim and received an acknowledgement, you don't need to contact us regarding this claim. We will respond to you as soon as we can. Thank you for your patience.