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Customer Feedback

Customer Feedback

If you enjoyed your journey with us or if you wish to provide feedback on our service we’d love to hear from you. Click Customer Feedback Form to contribute to the ongoing review and development of our services.

If for any reason our service failed to meet your expectations please speak to one of our crew or port staff, at your earliest opportunity, to discuss your concerns. Where possible, all customer concerns should be dealt with locally, in the first instance.

If you are unable to provide feedback locally, or for any reason are not satisfied with the response you receive, please contact us at the address below:

Customer Care
Caledonian MacBrayne
Ferry Terminal
Gourock
PA19 1QP

Email: customercare@calmac.co.uk
Tel: +44 (0)1475 650338

All formal complaints will be acknowledged in writing within five working days of receipt. Complaints will then be dealt with within 21 working days of our acknowledgment. If it is not possible to respond fully to your complaint within 21 working days (e.g. because the investigation cannot be completed due to shift patterns etc), you will be informed in writing at that point of the reasons for delay and the likely timescale for resolution. Complaints raised with Customer Care will be investigated in conjunction with Regional Managers in the first instance and appropriate Heads of Department.

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Copyright 2014 Caledonian MacBrayne and CalMac are trading names of CalMac Ferries Limited Company Number: SC302282.
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