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What is the Urgent Medical Appointment Protocol?

The Urgent Medical Appointment Protocol supports customers to ensure they can attend urgent NHS medical appointments, even when they are unable to book a car on the required sailing.

In the event customers find themselves having to travel for a medical appointment with less than seven days' notice and are unable to book a vehicle, customers should contact the Customer Contact Centre on 0800 066 5000.

If the requested sailing is full for vehicles and there are no alternative sailings, customers will be advised to book as a foot passenger.

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