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26 March 2026
Each year, our vessels undertake a period of mandatory overhaul. This is something we plan for meticulously, however, given the status of the network and vessels, when additional works are identified, their time away from service is extended and delays occur. This creates a challenge.
We are currently experiencing this challenge now – and importantly, we wanted to let you know how our expert teams are addressing the issue.
We manage the largest and most complex ferry network in the UK – and disruption is something we will always meet – and our aim is to always manage this as expertly and as well as possible, using the fine expertise we have around us to minimise the disruption to you - our customers and the communities we serve every day.
What our team is focused on
Where a vessel is experiencing a technical issue – our team is focused on returning this to service as soon as possible.
For those vessels which are delayed in overhaul – again, our team and our third parties are working hard to return these to service as soon as possible, often in 24-hour shifts, where possible.
Today, we have seen significant progress in rectifying issues. MV Glen Sannox returned to service serving Arran this afternoon following repairs to a damaged exhaust. MV Caledonian Isles is undertaking sea trials following repairs at Inchgreen – and is expected to return to service soon. MV Isle of Arran’s repairs are also progressing, and we expect her to return to services to Mull very soon. Our new vessel MV Isle of Islay is expected to enter service next week.
What to expect
Progress is being made – however, your route may be affected – either by technical issues, or the weather forecast in the coming days. We are prepared and as always, our teams will be prioritising delivery of lifeline services. Please be assured that if you have an impacted booking, we will be in touch with you to advise if it needs to be amended – and to provide you with support where required.
How to stay in touch with us about your journey
We will continue to keep the service status page for each route updated with the latest information.
Download our app, if you’ve not already done so. Favourite your route(s) to receive push notifications about the latest updates to our service status.
We’re here to help
Waiting times for a response from our Customer Engagement Centre and port teams may be extended due to high volumes of calls. Where you can – use our website to find the latest information on your sailing or route and be assured we will be in touch with you if you are affected. Please be patient with our teams – they are working so hard and are committed to supporting you and our services to communities.
Importantly
We are sorry for the impact this is having on our customers, and we really do understand and appreciate the frustration when a service or a reservation is changed or cancelled at short notice.