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On board with CalMac

Each of our ferries is equipped with its own range of facilities to make your ferry crossing comfortable.

With children's activity areas, baby changing facilities, quiet lounges and pet areas, we aim to ensure the whole family enjoy their journey with CalMac. For deck plans of large ships see our Fleet pages.

Pet Areas

Pets are welcome on board and travel free of charge. Facilities vary from ship to ship. 

Designated Pet Areas

On most of our ships pets are allowed access to all outside passenger areas. Many of our larger ships have internal pet areas with seating provided for owners. When inside, passengers travelling with pets should remain in these areas. On some ships pets are not permitted inside.

It is CalMac's aim to make journeys as safe and comfortable as possible for all our passengers. Please take due care and show consideration for everyone on board.

Support Dogs

Support dogs  are allowed access to all passenger areas.  

For more information download the official Pet Policy, email enquiries@calmac.co.uk, or speak with any member of staff or crew.

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Special Arrangements

Where special arrangements would be helpful to owners i.e. storing a pet in an RSPCA  approved pet carrier or similar apparatus, provided by the owner, a location may be identified on the ship by prior arrangement with the port of departure. Owners should contact the port of departure at least seven days in advance of travel.

Passenger Assistance

Our priority is to cater for every passenger to ensure your journey is a relaxing and enjoyable one. If you require special assistance boarding or whilst on board please advise us 48 hours before you travel by:

Mobility Impaired Facilities

All large ships have accessible toilets and lifts to accommodate wheelchairs. Although, if you are looking for more information, please contact our friendly assistance team by calling:

TV Lounges

Sit back, relax, and catch up with your favourite programmes in the TV lounges available on larger ships. See Fleet pages for specific details.

Quiet Lounges

Relax on your journey with our comfortable recliner chairs in designated quiet lounges. Quiet lounges are available on larger ships. See Fleet pages for specific details.

Observation Lounges

Enjoy stunning coastline views from the observation lounges which are located on larger ships. See Fleet pages for specific details.

Baby Changing Facilities

Baby changing facilities are situated on ships operating from:

  • Ardrossan-Brodick

  • Ardrossan - Campbeltown

  • Kennacraig-Port Ellen/Port Askaig/Colonsay/Oban

  • Mallaig-Armadale

  • Mallaig-Eigg/Muck/Rum/Canna

  • Oban-Craignure

  • Oban-Coll/Tiree

  • Uig-Tarbert

  • Uig-Lochmaddy

  • Ullapool-Stornoway

  • Wemyss Bay-Rothesay

Download the CalMac Customer Charter

Customer Charter [103component.mediaLink.file.size.kibibytes]

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