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Service status & info

ISLAY:

Kennacraig (KEN) - Port Askaig (PAS), Kennacraig (KEN) - Port Ellen (PEL)

Be aware

Service updates

Friday 8th March - Thursday 28th March

MV Finlaggan will not leave for scheduled overhaul as planned and will remain on the Kennacraig - Islay route alongside MV Hebridean Isles. Please see timetable here.

Thursday 28th March

In order to have vessels in the correct position to commence the summer timetable on Friday 29th March the following amendments will operate on Thursday 28th March:

The 10:00 departing Kennacraig will divert to Port Askaig and not Port Ellen as timetabled.
The 13:00 departing Kennacriag will divert to Port Ellen and not Port Askaig as timetabled.
The 18:10 departing Kennacraig will divert to Port Ellen and not Port Askaig as timetabled

We are in the process of contacting all customers who will be affected by this disruption.

Friday 29th & Saturday 30th March

Due to delays in the annual overhaul programme, MV Hebridean Isles and MV Finlaggan will now operate the Summer Timetable on Friday 29th and Saturday 30th March. Bookings affected with this change will be contacted in due course.

Monday 15th April – Friday 10th May

During this period MV Finlaggan will be removed from service for annual overhaul. We are currently working on deployment options and will provide an update as soon as plans are finalised.

To stay informed, download our app or follow our Twitter @CalMac Updates so we can
provide you with timely updates, with the latest information we have available. Alternatively,
you can also sign up to our service status text updates.

Reason: operational

Last Updated: 28 Mar 2024 05:39

Supplementary information

Until Further Notice

Due to an issue with the heating system onboard MV Hebridean Isles, temperatures onboard may be colder than normal. We are working to source replacement parts required to resolve the issue and we apologise for any inconvenience caused in the meantime.

Monday 8th January – Sunday 28th March
From Monday 8th January 2024, an amended timetable will be in operation to allow for the next phase of CMAL’s infrastructure works at Kennacraig Ferry Terminal. The amended timetables for this period have been published on our website and those customers who have bookings between 08 January and 28 March 2024 with changed sailing times will be contacted by email and text with confirmation.

A customer update to support customers on what to expect is available here.

24th May - 3rd June

We will be running additional sailings for visitors travelling to and from Islay's Fèis Ìle in May and June 2024, following consultation with local communities, and other routes will be temporarily impacted as a result. If you have a booking in place that is affected, we do apologise for this, and our port team will be in touch with you in date order to provide further information and support.

Amended timetables will operate on the following routes and all details can found here.

Bus Connections

Customers using the connecting bus service to Kennacraig are advised to make themselves known to the bus driver to allow them to inform the Port Office of expected passenger numbers.

Kennacraig Car Park

Please note, spaces are limited in the car park at Kennacraig.
Our new booking and ticketing platform is live across our system. We've shared all the information you need to know on our website. As always, our teams are available to support you as you get used to the new format. Read more.

Turn Up and Go and Bookable route online purchases. If you have purchased tickets online as a group or for any number of travel companions, for use on any of our Turn Up and Go or Bookable routes, the full party must travel on the same sailing. This applies to both legs of your journey. If you are unsure if all members of your group are travelling together, please complete separate transactions online.

Pedal Cyclists - Please note when travelling as a pedal cyclist in the event of a diversion disruption, transport between Port Ellen and Port Askaig cannot be guaranteed due to limited transport availability. Our staff will do all they can to support this. However, due to the volume of traffic at busier periods a transfer between ports may not be possible.

Connecting Services - For customers using connecting services please note these services do not always guarantee a connection, particularly during times of disruption. We advise that you check both CalMac and connecting service websites prior to travel to ensure you can reach your end destination safely.

Stay Safe - When travelling with us, we strongly recommend our customers follow our safer travel guidance. Before travel, take a moment to familiarise yourself with the details.
Payment Information - Contactless payment is quick and easy. If you're travelling with us, please do so using a contactless payment method. We accept MasterCard, Visa, Apple, Google or Samsung Pay. If you need assistance, please speak with a member of staff. 

Last Updated: 28 Mar 2024 05:39

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