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FAQs

What's changed for customers?

woman passenger buying ticket

Our new booking and ticketing platform is now in place, and if you've yet to use it, here's a brief overview on what has changed for customers: 

eTickets

If you book online, you'll immediately receive an eTicket in your email inbox. The ticket(s) have a QR code which means that you don't have to print tickets at home or collect them from a port office - you instantly have a copy in your inbox, and are ready to board.

If your preference has been to book tickets via the telephone or at our port offices, then you'll still be able to do that too.

MV Loch Shira

Pre-purchasing tickets for Turn Up and Go routes 

You can pre-purchase your tickets for travel on our Turn Up and Go routes online and ahead of your journey. When you do so, you'll be purchasing an 'open' ticket without a specific sailing time on your chosen date of departure. 

10 journey tickets 

You can also purchase 10 journey tickets for every one of our Turn up and Go routes. They are available for purchase online, in digital form issued via email and accessible through your online account. Or you can purchase these in paper ticket form issued by the relevant Port/Vessel.

Multiple vehicles

If you travel as part of a group with more than one vehicle, you can add more than one vehicle to your reservation instead of having to make multiple bookings. (If you have purchased tickets online as a group or for any number of travel companions, for use on any of our Turn Up and Go routes, the full party must travel on the same sailing. This applies to both legs of your journey. If you are unsure if all members of your groups are travelling together, it's best to complete separate transactions online.)

Multiple journeys 

If there are multiple parts to your journey, you can purchase all tickets at the same time in one single transaction - this applies to both our Bookable and Turn Up and Go routes.  

Couple on bikes at Berneray

Travelling with bikes, kayaks or similar

If you're a foot passenger travelling with a bike, kayak or similar equipment, or if you're a vehicle passenger with a bike or roof rack you'll be prompted to let us know you're bringing one with you when you make your booking online. This information helps us manage capacity, and lets you know if we have space on that particular sailing.

passengers with dogs

Pet bookings  

You can now add a pet booking to your online reservation - removing the previous manual process and giving you more certainty on pet space availability on your sailing.  

All pets will need a ticket, and these tickets will remain free of charge. Find out more.

Concessions  

SPT Ferry Card, Companion SPT Ferry Card and Blue Badge concessions are available online. If you hold any of these concessions, you can select these options online and in advance of travel. Find out more.

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