Caledonian MacBrayne

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We value your feedback and always welcome your comments.

If you enjoyed your journey with us or if you wish to provide feedback on our service we'd love to hear from you. Complete the customer feedback form below and contribute to the ongoing review and development of our services. If for any reason our service failed to meet your expectations, please speak to one of our crew or port staff, at your earliest opportunity, to discuss your concerns.

If you are unable to provide feedback locally, or for any reason are not satisfied with the response you receive, please contact us by:

  • Writing to Customer Care, Caledonian MacBrayne, Ferry Terminal, Gourock, PA19 1QP.

  • Telephone on 0800 066 5000 or +44 1475 650 397 (for international customers) 

  • e-mailing us at

Complaints process

All formal complaints will be acknowledged in writing within five working days of receipt and replied to within 21 working days of its acknowledgement.  If it is not possible to respond fully to your complaint within 21 working days, you will be informed in writing at that point of the reasons for delay and the likely timescale for a resolution. 

CalMac is proud to carry in excess of 4.5 million passengers a year and sail to some of the most beautiful destinations in Scotland.  We have a tradition of implementing ideas suggested by our customers and we recognise that every customer's experience is unique.

  1. Your Experience On Board
    1. Did you have something to eat or drink onboard? *
    2. Would you recommend CalMac to your friends and family? *
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