Can I cancel my booking online?
Yes, you can now cancel a booking and receive a refund by using our online form. We have waived all cancellations fees until 25 March 2021.
Please note: there is no need to complete the form if you have already emailed us for a refund.
Any bookings made in the Summer 2021 timetable (26 March 2021 - 17 October 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service.
If your sailing has been disrupted and you wish to make a claim, please see our guide to sailing disruption and Passenger Rights Claim.
American Express Payments
We no longer accept American Express as a method of payment. If your booking has been paid using an American Express card, please call our contact centre on 0800 066 5000 and one of our helpful advisors will process your refund to an alternative card. Opening hours: Monday-Sunday 08:00-17:00