Can I delay or cancel my sailing?
CalMac has put in place a temporary change to our policy. Customers with existing bookings on any sailing until the 25 March 2021, who no longer wish to travel, can cancel their reservation and we will waive the £10 refund administration fee. You can apply for a refund online by completing our online refund form.
Any bookings made in the Summer 2021 timetable (26 March 2021 - 17 October 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service.
If your sailing has been disrupted and you wish to make a claim, please see our guide to sailing disruption and Passenger Rights Claim.
American Express Payments
We no longer accept American Express as a method of payment. If your booking has been paid using an American Express card, please call our contact centre on 0800 066 5000 and one of our helpful advisors will process your refund to an alternative card. Opening hours: Monday-Sunday 08:00-17:00