How do I apply for a refund and how long will it take?
You can apply for a refund online by completing our online refund form. Due to the high volume of refunds we are receiving this may take up to 21 working days. We really appreciate the patience our customers are showing.
For reservations up to and including 24 March 2022
Any bookings made for travel from 10 August - 24 March 2022 will be subject to a £10 refund administration fee - unless this is under circumstances where a cancellation fee is waived e.g. disruption to service.
American Express Payments
We no longer accept American Express as a method of payment. If your booking has been paid using an American Express card, please call our contact centre on 0800 066 5000 and one of our helpful advisors will process your refund to an alternative card. Opening hours: Monday - Sunday 08:00-17:00