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Covid-19 Customer Updates and Travel Advice
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What safety information should I be aware of prior to travel?

If you plan to travel, we look forward to welcoming you.

Scotland has now moved beyond Level 0 of Scottish Government COVID19 protection levels.

A number of safety mitigations remain in place - which include wearing face-coverings within indoor areas of our vessels and in our ports and offices. These are mandatory - and some exemptions apply.

When planning travel, we ask that all of our customers follow our safer travel rules. We are exercising care and caution to help keep our customers, our crew and the islands we serve safe. The guide below will help you plan your next journey.

Prepare and Plan Ahead

Whether you've sailed with us recently, or not for a while - it's critical that you prepare and plan ahead for your journey. The situation remains different to 'normal times':

  • We have extra safety procedures and safer travel rules in pace. We've set these out below and they include the wearing of face coverings on public transport unless exempt.   

  • Our capacity has increased, however demand remains high, and with customer reservations already in our systems, we advise you to book online prior to travel, where possible - even if you're travelling on foot.

Before you travel:

  • A voluntary, Scottish Government scheme inviting all passengers to self-test for Covid-19 three days before travel to a Scottish island and on the day of travel is now in place. It's designed to reduce the risk of spread to island communities. Details are available from  - including information on how to order free test kits. 

  • Don't travel on the ferry, and stay at home if you feel unwell or, if anyone in your household is experiencing coronavirus symptoms.

  • If you require to be tested for Covid-19 and live on an island, please request a home testing kit or visit the local island testing facility, if this is available. If you live on the mainland, please arrange to visit a mainland testing centre or request a home testing kit .

  • Plan ahead as much as possible and be prepared.

    • When travelling on our bookable┬ároutes, we strongly advise all passengers to book ahead, even if you're a foot passenger. 

    • Please check and adhere to the check-in times for your route. You'll find them on your tickets or on the timetable for your route. 

    • When travelling on our 'turn up and go' routes, plan ahead as your first choice of sailing may not always be available. There may also be an extended wait time for your journey. 

    • Please book online where possible. Reducing face to face contact is one way of helping to keep one another safe.
      Buy Tickets

    • For the same reason, please select 'print at home tickets'. Print your tickets out in full, single sided and bring them with you. (This is important to avoid a delay to check-in and boarding).

    • Pets travel for free. Foot passengers who wish to travel with a pet will need a zero-value pet ticket, which are subject to availability. Please complete our online form. If you are a vehicle passenger and wish to travel with your pet, we request that your pet remains in your vehicle during the crossing. Pets which remain in vehicles will not require a pet ticket. Ferries can be unfamiliar places for some pets - please familiarise yourself with our pet travel guidance prior to travel.

  • Don't travel without confirming any required accommodation at your destination.

  • Prior to your journey, familiarise yourself with VisitScotland's #RespectProtectEnjoy guidance and check the arrangements individual islands and locations have for managing the safety of their visitors and communities.

  • Wash your hands regularly - particularly before, during and after travel.

At the port

  • On public transport, you must by law wear a face covering, unless you are exempt. They are required in our offices, ports and indoor areas of our vessels.

  • Wash your hands before, during and after travel.

  • Where you need to pay, please do so using a contactless method. We accept MasterCard, Visa, Apple, Google and Samsung pay. American Express is no longer accepted. 

  • Reduce your risk and keep your distance from others, where possible.

  • Follow the advice of our staff at the port and on board the vessels.

During your sailing                

  • On public transport, you must by law  wear a face covering, unless you are exempt. They are required in our offices, ports and indoor areas of our vessels.

  • Wash your hands regularly - particularly before, during and after travel.

  • Reduce your risk and keep your distance from others, where possible.

  • Follow the advice of our staff on board the vessels.

  • All of our food and retail outlets are now open, as well as our children's play areas. Find out more about our food and drink offer.

Read our FAQs for more information on travelling safely. Here's a summary of the 6 Safer Travel Rules you need to follow when travelling with us, for essential purposes only:

1. Don't travel if you feel unwell or self isolating 

2. Plan ahead and be prepared 

3. Wear a face covering unless exempt

4. Wash hands regularly 

5. Pay using contactless methods 

6. Follow guidance and listen to staff 

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