Calmac website search form
Covid-19 Customer Updates and Travel Advice
Back to Latest Travel Guidelines

What safety information should I be aware of prior to travel?


New guidance continues to be in place from the Scottish Government from 9th October 2020.

We are working closely with Transport Scotland and at present there are no national travel restrictions in place. However, in addition to the latest nationwide guidelines, please do follow the specific local measures in the health board area you are travelling from and to, which includes minimising the use of public transport as much as possible.

Please note - If you require to be tested for Covid-19 and live on an island, please request a home testing kit  or visit the local island testing facility if this is available. If you live on the mainland, please arrange to visit a local testing centre. Don't travel on the ferry and stay at home if you feel unwell or if anyone in your household is experiencing coronavirus symptoms. 

In addition, some of our familiar processes have changed, and it is very important we all follow additional safety advice, to help protect each other and the islands and communities we serve.

Before you travel:

  • Please watch our short Safer Travel film which will help familiarise you with the additional safety measures we all must take prior to, during and after travel.

  • Don't travel if you or anyone in your household is experiencing Covid-19 symptoms, or if you are self-isolating.

  • Be aware of national guidelines and local measures in the area you are travelling from/to as well as travel guidance, and only travel where it permits you to do so.

  • Plan ahead as much as possible and be prepared.

    • When travelling on our bookable┬ároutes, we strongly advise all passengers to book ahead.

    • Please check and adhere to the check-in times for your route. You'll find them on your tickets or on the timetable for your route. 

    • When travelling on our 'turn up and go' routes, plan ahead as your first choice of sailing may not always be available. There may also be an extended wait time for your journey. 

    • Please book online where possible. Reducing face to face contact is one way of helping to keep one another safe.
      Buy Tickets

    • For the same reason, please select 'print at home tickets' and bring them with you.

    • Pets travel for free. Foot passengers who wish to travel with a pet will need a zero-value pet ticket, which are subject to availability. Please complete our online form. If you are a vehicle passenger and wish to travel with your pet, we request that your pet remains in your vehicle during the crossing. Pets which remain in vehicles will not require a pet ticket. Ferries can be unfamiliar places for some pets - please familiarise yourself with our pet travel guidance prior to travel.

  • Don't travel without confirming any required accommodation at your destination.

  • Wash your hands regularly - particularly before, during and after travel.

At the port

  • You must wear a face covering when travelling with us, including at our port offices, unless exempt. 

  • Always observe physical distancing guidelines and guidelines around meeting others. The signage and space for everyone to do so is in place. As individuals, we each have the responsibility to ensure that we maintain a safe distance from others - both passengers and crew.

  • Wash your hands before, during and after travel.

  • Where you need to pay, please do so using a contactless method. We accept MasterCard, Visa, Apple, Google and Samsung pay.

  • Follow our signage, and the advice of our staff at the port and on board the vessels.

  • In some instances, there may be an extended waiting time for your journey. Please plan ahead as much as possible.

During your sailing                

  • Please wear a face covering, unless you are exempt. 

  • Wash your hands regularly - particularly before, during and after travel.

  • Always observe physical distancing guidelines. The signage and space for everyone to do so is in place. As individuals, we each have the responsibility to ensure that we maintain a safe distance from others - both passengers and crew.

  • Follow our signage, and the advice of our staff on board the vessels.

  • On some of our routes, you will be asked to remain in your vehicle during the crossing. 

  • Some of our shop and food and beverage outlets are currently closed, as well as our children's play areas. From 6pm, Friday 9 October, on those vessels which have a food and drink offer available, no alcohol will be sold. Please plan ahead, particularly for longer journeys. Find out which routes are offering a reduced food and drink offer.

Read our FAQs for more information on travelling safely and follow our 7 Safer Travel Rules 

1. Don't travel if you feel unwell or self isolating 

2. Plan ahead and be prepared 

3. Wear a face covering unless exempt

4. Wash hands regularly 

5. Pay using contactless methods 

6. Observe physical distancing 

7. Follow guidance and listen to staff 

7 Safer Travel Rules with Caledonian MacBrayne

How useful was this content?
4.7 / 5
average from 39 votes
Tell us your rating
Tell us your rating
Close Don't show again