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Covid-19 Customer Updates and Travel Advice
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What safety information should I be aware of prior to travel?


If you plan to travel, we look forward to welcoming you.

Coronavirus protection measures do remain in place. When planning travel, we ask that all of our customers follow the official guidance in place, especially restrictions on travel which may be in place in your area. Before travel - visit the gov.scot  website or use the postcode checker , to find out more about the restrictions that may apply to you and your area.

Whether you've sailed with us recently, or not for a while - it's critical that you prepare and plan ahead for your journey. Although travel restrictions are easing, the situation remains very different to 'normal times':

  • Official physical distancing rules and enhanced cleaning protocols mean that our capacity and the frequency of our sailings is much less than 'normal. Book online prior to travel, where possible - even if you're travelling on foot.

  • We have extra safety procedures and safer travel rules in pace. We've set these out below. They help ensure we keep each other and the islands we love safe and cover requirements that are now law - including the wearing of face coverings on public transport unless exempt.   

Before you travel:

  • A voluntary, Scottish Government scheme inviting all passengers to self-test for Covid-19 three days before travel to a Scottish island and on the day of travel is now in place. It's designed to reduce the risk of spread to island communities. Details are available from gov.scot  - including information on how to order free test kits. 

  • Please watch our short Safer Travel film which will help familiarise you with the safety measures we all have a responsibility to take prior to, during and after travel.

  • Don't travel on the ferry, and stay at home if you feel unwell or, if anyone in your household is experiencing coronavirus symptoms.

  • If you require to be tested for Covid-19 and live on an island, please request a home testing kit or visit the local island testing facility, if this is available. If you live on the mainland, please arrange to visit a mainland testing centre or request a home testing kit .

  • Follow the national guidelines and local measures in the area you are travelling from/to as well as travel guidance, and only travel where it permits you to do so.

  • Plan ahead as much as possible and be prepared.

    • When travelling on our bookable┬ároutes, we strongly advise all passengers to book ahead, even if you're a foot passenger. 

    • Please check and adhere to the check-in times for your route. You'll find them on your tickets or on the timetable for your route. 

    • When travelling on our 'turn up and go' routes, plan ahead as your first choice of sailing may not always be available. There may also be an extended wait time for your journey. 

    • Please book online where possible. Reducing face to face contact is one way of helping to keep one another safe.
      Buy Tickets

    • For the same reason, please select 'print at home tickets' and bring them with you.

    • Pets travel for free. Foot passengers who wish to travel with a pet will need a zero-value pet ticket, which are subject to availability. Please complete our online form. If you are a vehicle passenger and wish to travel with your pet, we request that your pet remains in your vehicle during the crossing. Pets which remain in vehicles will not require a pet ticket. Ferries can be unfamiliar places for some pets - please familiarise yourself with our pet travel guidance prior to travel.

  • Don't travel without confirming any required accommodation at your destination.

  • Prior to your journey, familiarise yourself with VisitScotland's #RespectProtectEnjoy guidance and check the arrangements individual islands and locations have for managing the safety of their visitors and communities.

  • Wash your hands regularly - particularly before, during and after travel.

At the port

  • On public transport, you must by law wear a face covering, unless you are exempt. 

  • Always comply with physical distancing guidelines and guidelines around meeting others. The signage and space for everyone to do so is in place. As individuals, we each have the responsibility to follow the safety measures in place and ensure that we maintain a safe distance from others - both passengers and crew.

  • Wash your hands before, during and after travel.

  • Where you need to pay, please do so using a contactless method. We accept MasterCard, Visa, Apple, Google and Samsung pay. American Express is no longer accepted. 

  • Follow our signage, and the advice of our staff at the port and on board the vessels.

During your sailing                

  • On public transport, you must by law wear a face covering, unless you are exempt. 

  • Wash your hands regularly - particularly before, during and after travel.

  • Always observe physical distancing guidelines. The signage and space for everyone to do so is in place. As individuals, we each have the responsibility to ensure that we maintain a safe distance from others - both passengers and crew.

  • Follow our signage, and the advice of our staff on board the vessels.

  • On some of our routes, you will be asked to remain in your vehicle during the crossing. 

  • Some of our shop and food and beverage outlets are currently closed, as well as our children's play areas. Please plan ahead, particularly for longer journeys. Find out which routes are offering a reduced food and drink offer.

Read our FAQs for more information on travelling safely. Here's a summary of the 7 Safer Travel Rules you need to follow when travelling with us, for essential purposes only:

1. Don't travel if you feel unwell or self isolating 

2. Plan ahead and be prepared 

3. Wear a face covering unless exempt

4. Wash hands regularly 

5. Pay using contactless methods 

6. Observe physical distancing 

7. Follow guidance and listen to staff 

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