Refund for cancelled commercial booking?
If you need to cancel a commercial booking (non-credit account) and require a refund, you can do so by either emailing or calling the port of departure at least 24 hours before the scheduled sailing.
A £10 administration fee will be charged.
If you wish to amend your booking, of which there is no charge, you can do so by contacting the port where the booking was made.
Should there be cancellations to our services due to weather or technical issues then a full refund will be provided. If there are disruptions on our network and should you cancel your booking before we cancel our sailing, then a full refund less the £10 administration charge will apply.
Terms and Conditions (excluding commercial block reservations)
| Cancellation options | Administration fees |
| Greater than 24-hours before travel | A refund will be given, however an administration fee of £10 will be deducted from the total fare.* |
| Less than 24-hours or failure to show for travel | No refund will be given. No additional administration fees will be charged.* |
Customers can amend bookings free of charge up to check-in closing.
*Exemptions apply - see our Conditions of carriage for more details.