How will you support me when I wa previously unable to travel on the cancelled Mallaig – Lochboisdale route?
Passenger Rights during the Mallaig- Lochboisdale disruption
We have been managing the delay to the overhaul periods of some of the vessels within the fleet and as a result, we made some changes to deployment plans to support services across the network. This meant, no service operated directly between Lochboisdale and Mallaig for a period up to 13 May.
We have been providing targeted support to customers who would have travelled on this route at that time. Customers who would have ordinarily travelled between Mallaig-Lochboisdale, but who booked on an alternative route to reach their intended destination in South Uist, can apply to be refunded for the difference in the cost of a journey in line with the following criteria:
- You made a new booking for an alternative route(s), which would have ordinarily been on Mallaig - Lochboisdale before we confirmed the service would be reinstated - this was confirmed on 13 May
- Your original intended route to Mallaig – Lochboisdale was not available due to the technical disruption up to and including 13 May – and
- You needed to take an alternative, longer route at additional cost.
Although, as part of your new booking, you paid the full cost of the reservation, you can apply for a refund where there is a difference in cost to what you would have paid for on the Mallaig – Lochboisdale route. You can apply for a refund by completing a Passenger Rights claim form.
This applies to those customers who made new bookings for those who had originally planned to travel between Mallaig-Lochboisdale only.
You need to submit your claim within two months of the original journey.
Details on Passenger Rights including Passenger Rights Claim form.
Customers who had bookings in place for travel between Mallaig-Lochboisdale before the route was disrupted and who are moved onto the alternative crossing by our team will not be charged the difference in cost, so there is no need to submit a claim form.
Alternative routes to South Uist
You can travel via North Uist (Uig -Lochmaddy), or via Barra (Oban – Castlebay).
If you are travelling via Harris (Uig – Tarbert), you will then need onward travel on the Leverburgh-Berneray service.
If you are travelling via Castlebay, Barra – please remember to ensure you have booked an onward sailing between Ardmhor (Barra) – Eriskay, to then travel on to South Uist.