The sailing and route I want to book / amend my booking to is showing as unavailable. What does this message mean?

If you are starting to make a reservation or amendment to a booking online and see a message which says:

“Can’t find a suitable sailing? Please try another date. Or, are you able to travel without a vehicle.” 

This may mean that either:

• our team is working on sailings in the booking system for this route / time and it’s currently not available for bookings or amendments.

Or

• if our team are not working on sailings in the booking system, this message can also mean the date you have selected doesn’t have a scheduled sailing on this date.

Why we need to update and work on our booking system 

From time to time, our team need to make amendments to our booking system to move some customers from one sailing to another in the event of a disruption. Or it might be because they need to adjust the timetable / sailings in the system.  

When that occurs, some sailings on certain routes will seem unavailable, and you might see this message below.  

“Can’t find a suitable sailing? Please try another date. Or, are you able to travel without a vehicle?’ 

What to do next 

Check the service status page for the route you are trying to book or make an amend, our service status pages for these routes will have the latest progress of booking updates and what dates are available online – and as always will provide the latest information on the service.

If changes are being made by our team, these routes / dates will open again shortly, when our team have completed their updates, subject to availability.