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FAQs

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When do I collect my tickets?

 

The majority of tickets can be collected at the port of departure. When booking we will advise how to get your tickets and you will receive a booking confirmation by email that will be exchanged for tickets by the Port staff on the day of travel.

If you are travelling on Ullapool to Stornoway and have opted for print at home tickets, please ensure that you have printed your tickets single-sided i.e. one ticket per page and have them with you at the port of departure. 

Whether you are a foot passenger or in a vehicle, passengers who arrive later than the displayed check-in closure times cannot be guaranteed boarding. Please make sure you allow sufficient time to collect your tickets before checking in and have your booking reference number ready.

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