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FAQs

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Refund for cancelled commercial reservation?

 

You can receive a refund for your cancelled commercial reservation, provided you cancel in writing and fax your cancellation notice to the port of departure at least 48 hours before scheduled departure.

If you don't meet these cancellation requirements, the customer's future bookings and/or block bookings will be reduced proportionally, according to the number of no-shows and cancellations the customer has made in the preceding 6 months.
 

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