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Are customers affected by disruptions eligible for compensation?


Compensation is not available for weather-related disruptions or other disruptions over which we have no control, but legislation sets out levels of compensation for cancellations due to technical breakdowns. 

Please view or download our guide to passenger welfare to find out what you may be entitled to.

Your Guide to Passenger Welfare [843KB]  

You can also view and download our passenger rights claim form.

Passenger Rights claim form [604KB]

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