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Are there any restrictions to online amendments?

 

COVID-19 Important Information 

We kindly ask that all bookings travelling outwith 72 hours to contact us at a later time. If you have already contacted us by email, we will reply as quickly as we can. The volume of enquires has been unprecedented and replies may take longer than usual. Please do not submit a duplicate enquiry. If you wish to cancel your booking, please complete our online refund form

The following changes are not available for online amends and if you wish to make any of these changes, please call our customer advisors on 0800 066 5000 and they will be happy to assist you.

  • Changing the route or hopscotch

  • Changing your booking to a sailing that has already been closed.  (Sailings are typically closed near to the departure time or during a disruption to normal service caused by bad weather to allow the booked traffic to be managed efficiently.)

  • Cancelling your booking

  • Removing all journeys

  • Removing all passengers and driver

  • Increasing the number of passengers if there is insufficient availability for passenger capacity on your chosen sailing(s)

  • Changing your original vehicle to any type of commercial vehicle (e.g. CV, tanker, coach) other than LGV

  • Changing your vehicle to a larger one or adding a trailer or caravan if the new length will exceed the space available on the chosen sailing(s)

  • Changing the lead name on your booking

  • Changing a booking when the first journey has already passed

  • Changing a booking less than 2 hours before your first journey

 

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