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What amendments can I make to my booking online?


You can amend your booking online at any time. Online and by calling our Customer Engagement Centre can be done up to 2 hours before your journey. At the port, this can be done right up until check-in closes.

The changes you can make are: 

  • Change the date(s) of your journey(s)

  • Change the sailing time(s) for your journey(s)

  • Add a return leg to a single booking

  • Remove a leg from a return booking

  • Reverse the direction of a return journey

  • Add or remove passengers (one adult is mandatory)

  • Change the mix of passengers (no of adults, children and infants)

  • Add pet(s) to your booking/remove a pet(s) from your booking

  • Change whether assistance is required (lift access / wheelchair and lift access / none)

  • Add / change Advanced Passenger Information (API) (when booking includes API route(s))

  • Add a vehicle to a passenger only booking

  • Remove a vehicle to create a passenger only booking

  • Add / remove a trailer or caravan

  • Add / remove a bike rack

  • Change the type of vehicle (car, 4x4, people carrier, motorhome, motorbike or LGV only)

  • Change the registration of the vehicle

  • Change the address*

  • Change any phone numbers*

  • Change the email address*

*These changes will only apply to the booking and will NOT be saved into your online account.  If you need to make changes to your account contact details, they should be made through 'My Account' and not the booking amendment process.

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