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Can I get a refund for my ticket?

We offer refunds on most tickets as long as you have not used them and that you are making the cancellation more than 24 hours prior to the date of travel.

If you wish to cancel your ticket, this can be done via our Customer Engagement Centre - again this needs to be more than 24 hours prior to the date and time of travel. A £10 administration fee will apply. We've shared details on the table below.

If you don't wish to cancel, you can amend your booking. Details on how to do this can be found here.

Should there be cancellations to our services due to weather or technical issues then a full refund will be provided. If there are disruptions on our network and should you cancel your booking before we cancel our sailing, then a full refund less the £10 administration charge will apply.

Terms and Conditions (excluding commercial block reservations) 

Cancellation options Administration fees 

Greater than 24-hours before travel

A refund will be given, however an administration fee of £10 will be deducted from the total fare.*

Less than 24-hours or failure to show for travel 

No refund will be given. No additional administration fees will be charged.* 

*Exemptions apply - see our Conditions of Carriage for more details.


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