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Customer FAQs - Arran Service operating from/to Troon

29 March t0 21 August 2024 - MV Alfred sailings, Troon to Brodick service

MV Alfred will operate to and from Troon from 29 March up to and including 21 August. Please see timetable details here.

Alternative routes to/from Arran - did you know there are two other options for travel to Arran? You can also travel from Ardrossan to Brodick or from Claonaig to Lochranza

We will continue to keep this section updated with the most frequently asked questions on the Troon to Brodick service, check back for the latest information before you travel. 

Customer FAQs

What will the passage and turnaround times be when travelling on MV Alfred between Troon and Brodick?  

Passage time between Troon - Brodick is 1 hour and 20 minutes, which is 25 minutes longer than Ardrossan - Brodick which is 55 minutes.   

Booking information 

Customers planning to make a reservation for travel to Arran for 29 March onwards on MV Alfred sailings

Our booking system is currently being updated to reflect the revisions to our summer 2024 timetable for travel to Arran. Bookings are currently available online until late May, and our team will continue to re-open bookings on a phased approach as soon as possible. 

If you would like to book a date beyond what is currently open, please do check back.

Do I need to book before travel?  

Yes. We strongly encourage all those intending to travel on this service, including foot passengers, to make a reservation in advance.  

  • Online sales close 2 hours prior to departure time.  

  • We cannot guarantee that customers without a booking will be able to travel.  

  • Our booking system is currently being updated to reflect the timetable. This is being carried out in stages. While this work is underway, it may appear that some sailings appear unavailable, so please do check back for availability.  

  • Payment Information - We are currently unable to accept cash payments at Troon. If you are purchasing tickets at Troon ticket office (subject to availability), please do so using a card or contactless payment method. We accept MasterCard, Visa, Apple, Google or Samsung Pay.

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Travelling Troon - Brodick in a vehicle

What arrangements do I need to be aware of when travelling with a vehicle from Troon to Brodick?  

  • If you are travelling to Troon please use the following address for directions: Arran House,100 Port Ranald Dr, Troon, KA10 6HH 

  • Check-in for vehicles closes 30 minutes prior to departure. 

  • When you arrive at the port, follow the signs for 'Vehicle check-in'.

  • Our team will check you in and direct you to the correct car lane. If you have requested assistance or require assistance, please advise our team that you have done so when you are checking in. Find out more about Passenger Assistance

  • Remember, if you arrive at the port without a booking, you may not be able to travel. 

  • The terminal building at Troon is approximately a 10 minute's walk from the car lanes.

  • The terminal building:

    • Includes full toilet facilities, including an accessible toilet and baby-changing facilities. 

    • Does not currently have any retail facilities. Please do bring any food/drink that may be required while waiting to board the ferry. MV Alfred which operates this service to/from Brodick does not offer retail facilities on board, so please factor this into your journey plans.

  • Alternative toilets can also be found in Arran House, just behind the check-in booth, which is closer to the car lanes. 

  • Baby-changing facilities are not available in Arran House. Please consider this before arriving at the port. 

  • If you're using the facilities, either in the terminal building or Arran House, please remember to be back in your vehicle, ready to board the ferry, at check-in closing time. 

Information for coach, motorhome and caravan customers  

Services from Troon, operated by MV Alfred, will be able to carry all vehicles, except for coaches, caravans and motorhomes due to the vessel's ramp configurations. Vehicle customers driving coaches and motorhomes or travelling with a caravan will instead be able to sail from Ardrossan.  

Travelling Troon - Brodick as a foot passenger

I'm a foot passenger, what do I need to be aware of when travelling from Troon?  

  • The terminal building is open.

  • Inside the terminal building, you'll find:

    • a waiting room,

    • assistance meeting point,

    • toilet facilities (including an accessible toilet).

    • However, there are no retail facilities. Please do bring any food/drink that may be required while waiting to board the ferry. MV Alfred which operates this service to/from Brodick does not offer retail facilities on board, so please factor this into your journey plans. 

  • Check-in time for *foot passengers closes 10 minutes prior to departure.   

  • Car parking is available at Troon, which can be found to the left-hand side upon arrival at the ferry terminal. The car park at Troon is owned and operated by Associated British Ports (ABP). ABP have advised that the car parking facilities are temporarily free of charge, however, in due course, there will be a charge similar to that of Ardrossan's car park. 

I'm a foot passenger travelling from Troon and arriving at the port on foot. Where do I go when I arrive at Troon?* 

  • Foot passenger check-in is in the terminal building and closes 10 minutes' prior to departure. Please note that the terminal building is approximately 10 minutes' walk from the main entrance to the port. Please bear this in mind when planning your timings and journey.

  • If you're walking to the terminal, please follow the green pedestrian walkways, and take particular care when using the pedestrian crossings. This is a busy port area with vehicles entering and leaving the site. 

I'm a foot passenger travelling from Troon, and I'm getting dropped off in vehicle. Where do I go when I arrive at Troon? 

If you're getting dropped off by vehicle (including taxis), enter the port site and follow the signs for 'Passenger drop-off'. The drop-off area is located approximately 2 minute's walk from the terminal building. A disabled drop-off area, marked by yellow chevrons, is located at the far end of the drop-off area closest to the terminal building. 

I'm a foot passenger travelling from Troon and want to leave my car in the car park. What should I be aware of? 

  • Car parking is available at Troon, which can be found to the left-hand side upon arrival at the port. The car park at Troon is owned and operated by Associated British Ports (ABP). ABP have advised that the car parking facilities are temporarily free of charge, however, in due course, there will be a charge similar to that of Ardrossan's car park. Please note that the terminal building is located approximately 10 minutes' walk from the car park, however a shuttle bus will be available. 

  • The car park opening times are: Monday to Friday 07:30 - 17:10, Saturday and Sunday - 07:50 - 20:20.

I'm planning on bringing my bike to Troon. Is there anything I need to know? 

Unfortunately, there are currently no bicycle racks or storage available at Troon. Please bear this in mind if you're planning on using the port facilities. 

Due to space constraints, bicycles will not be permitted in the terminal building. Unfortunately, there is currently no waiting shelter for bicycles at Troon. Cyclists should take care when travelling through the port area and dismount their bicycles when using the pedestrian walkways. 

If you're taking your bike on the ferry, please remember to book online in advance to guarantee space. The port team will direct you when arriving at the port and boarding the ferry. 

Are there any public transport connections to Troon?

Yes, there is a train station in Troon with regular trains to/from Glasgow. Find out more on our shuttle bus between Troon train station and Troon ferry terminal. Citylink will also be operating a bus service between Glasgow and Troon. Find out more on Citylink's website

Shuttle bus information

Will there be a shuttle bus to support this service?

Yes. A shuttle bus will operate between Troon train station and Troon ferry terminal. Please view our shuttle bus transport page for details on the shuttle bus - including the timetable and important accessibility information.

Will there be a shuttle bus between Ardrossan and Troon?  

The Ardrossan- Brodick service remains in operation and so this means there will be no shuttle bus between Ardrossan and Troon.  

A shuttle bus will operate between Troon train station and Troon ferry terminal. Visit our shuttle bus transport page for details.

Is the shuttle bus accessible?  

No. If you have passenger assistance requirements please visit our shuttle bus information page.  

Information for passengers who need assistance

What are the arrangements for those passengers who require assistance?  

If you require assistance, please contact us in the usual way, 48 hours prior to your journey. Alternatively, please make yourself known to our team at the port, and we'll do as much as we can to help. 

How will passengers embark and disembark MV Alfred which operates the service between Troon - Brodick?  

Customers will embark and disembark the vessel by linkspan, which means customers will access passenger areas via the car deck.

If you require assistance with boarding, including wheelchair or lift access requests, please contact us in the usual way, 48 hours prior to your journey. Alternatively, please make yourself known to our team at the port, and we'll do as much as we can to help.  

What to expect at Troon

What facilities are available at Troon? 

We've provided a list of what to expect below:   

  • The terminal building is open at the end of the pier, beside the linkspan. Inside the terminal building, you'll find the waiting room, assistance meeting point, and toilet facilities (including an accessible toilet and baby-changing facilities). 

  • The terminal building also includes a ticket office, however we strongly encourage you to book online in advance to guarantee travel. Online sales close 2 hours prior to departure.

  • There are currently no retail facilities. Please do bring any food/drink that may be required while waiting to board the ferry. MV Alfred does not offer retail facilities on board, so please factor this into your journey plans. 

  • The terminal building is located approximately 10 minutes' walk from the main entrance to the port the customer car park and car lane areas. Please bear this in mind in relation to check-in closing times (check-in closes 30 minutes prior to departure for vehicles, and 10 minutes prior to departure for foot passengers) 

  • Alternative customer toilets are available at Arran House, which is located at the main entrance to the port beside the car park and car lanes. Baby-changing facilities are not available in Arran House. Please consider this before arriving at the port.

  • If you're using the facilities, either in the terminal building or Arran House, please remember to be back in your vehicle, ready to board the ferry, at check-in closing time. 

Is customer car parking available at Troon? 

Car parking is now available at Troon, which can be found to the left-hand side upon arrival at the port. The car park at Troon is owned and operated by Associated British Ports (ABP). ABP have advised that the car parking facilities are temporarily free of charge, however, in due course, there will be a charge similar to that of Ardrossan's car park. Please note that the terminal building is located approximately 10 minutes' walk from the car park, however a shuttle bus will be available. 

The car park will be closed 30 minutes after the arrival of the last sailing each evening. 

Is there a drop-off area at Troon? 

Yes. If you're getting dropped off by vehicle (including taxis), enter the port site and follow the signs for 'Passenger Drop-Off'. The drop-off area is located approximately 2 minutes' walk from the terminal building. A disabled drop-off area, marked by yellow chevrons, is located at the far end of the drop-off area closest to the terminal building. 

Is there a smoking area at Troon? 

There are no smoking areas anywhere within the port. 

What if I need help at the port? 

We know many of our customers will be unfamiliar with the surroundings at Troon, and we'll be on hand to help. You'll find our team in the terminal building and the vehicle check-in booth.

I want to use onward transport from Brodick. What should I be aware of? 

The ferry times for Troon - Brodick service will not connect with Island bus services. This is because we're operating an additional timetable from Troon. Island bus connections will remain available for customers travelling Ardrossan - Brodick.

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