27 April 2026

Customer Update - Information to support your travel plans during April and May

Updated 27 April 2026

We want to let our customers know that we will now extend the service plans outlined below until at least 1 May 2026. 

This development follows the news that one of our vessels, MV Hebrides, which was due to complete overhaul, requires further repairs.

What this means for services up to and including 1 May

Uig – Tarbert/Lochmaddy: MV Clansman will continue to operate the published summer timetable. 

Oban – Coll/Tiree and Oban – Colonsay: MV Isle of Mull will operate this service to an amended timetable.  

Oban – Craignure: MV Coruisk and MV Loch Frisa will operate this service to an amended timetable, however capacity will be reduced compared to the normal vessels operating on this route. Please book your return ticket prior to travel if you plan to sail, even as a foot passenger. 

Mallaig – Armadale

A passenger only charter vessel will operate this route until 2 May. This is for foot passengers only. We apologise that there will be no vehicle service during this period. If you are planning to travel on this route until 2 May, please book prior to travel, and you can do so via Mallaig or Armadale ports.

Please check the service status page for your route prior to travel - this always carries the latest information on the service and sailing information.

Additional information to help customers

For details on the topics listed below, please do scroll down and follow the headings for useful information on:

  • What to expect if you’re travelling on a route affected by disruption
  • Advice if you're planning to travel and still to book/purchase a ticket 
  • Passenger rights 
  • How to contact us.

Important message to customers   

As always, we are so appreciative of the support and patience you are showing us as we manage our way through this period. We’ve made progress, with more to complete to return vessels to service.

We’ll continue to keep you updated. Please check the service status page for your route for the very latest details.   

Please be assured if you have an impacted booking, we will be in touch with you to advise if it needs to be amended - and to provide you with support where required.

Updated 23 April 2026

The plan outlined for the routes in the update below on 20 April, will now be extended to 29 April 2026.

This ensures we can provide as much certainty as possible on how our services will operate while we manage the delay on the return of one of our vessels, MV Hebrides.

Please check the service status page for your route for the very latest details.

 

Updated 20 April 2026

Following on from our previous update on 16 April, we wanted to update you on our need to extend our current deployment plan on the routes listed below until 26 April.  

The reason for this is due to a delay to the return of MV Hebrides. The vessel had been due to return to service, which would have allowed for the original changes outlined last week to be implemented. However, owing to further work being required on her gearbox, we will need to extend our current plan.

Please keep in mind that things can change in this situation, and for the latest information and full timetable details, please check the service status page for your route. This information is correct as of 20 April 2026.

Routes impacted:

  • Uig – Tarbert/Lochmaddy: MV Clansman will continue to operate the published summer timetable. An update on the return of MV Hebrides to this route, will be provided by 24 April.

  • Oban – Craignure: MV Coruisk and MV Loch Frisa are expected to continue to operate this service. We are currently reviewing the timetable and deployment options. An update regarding service from 22 April to 26 April will be provided on 21 April on our service status page for the route. 

    * Updated 23 April 

    23 April to 26 April - An amended timetable is in operation. View amended timetable.

    If you are travelling to the Mull Music Festival this weekend, we've created a travel guide to help your travel plans.

  • Oban – Coll/Tiree and Oban – Colonsay: MV Isle of Mull is expected to operate this service. We are currently reviewing the timetable and an update regarding service from 22 April to 26 April will be provided on 21 April on our service status pages for the route.

  • Mallaig – Armadale: 21 to 24 April and 26 April, - a passenger only charter vessel will operate this route. This is for foot passengers only. We apologise that there will be no vehicle service during this period. If you are planning to travel on this route as a foot passenger, please book prior to travel, and you can do so via Mallaig or Armadale ports, and check-in at our port office when you arrive. 25 April - Due to availability of vessels there will be no Mallaig-Armadale service on 25 April.

Next steps  

This week, we will provide a further update to share any further plans where noted above - and for MV Lord of the Isles’s return from repair and how she may support services on the network, prior to covering overhaul.  

Additional advice and information to support travel plans  

For details on the topics listed below, please do scroll down to our previous update and follow the headings.  

  • What to expect if you’re travelling on a route affected by disruption 

  • Advice if you're planning to travel and still to book/purchase a ticket 

  • Passenger rights 

  • How to contact us.   

Important message to customers  

We always complete these updates with a thank you – aside from the details you need on travel, to us it is one of the most important parts.  

There have been multiple updates, there will likely be more. The note of thanks is a sentiment that is felt across our team. We hope you can understand that details and plans change – given the context of what we are managing.

We’ll continue to keep you updated. Please check the service status page for your route for the very latest details.  

We continue to appreciate the patience and support you show our colleagues.

Updated 16 April 2026

Following on from our previous update on services between 9 and 17 April, we want to update you on plans from 18 April. With the imminent return of two of our major vessels in the fleet, we will have a significant improvement in fleet availability. Although there is more to do.

This information is correct as of 16 April 2026. As always, for the very latest information on each service, visit the service status page for details.

Below you'll find:

  • An overview of those routes affected

  • What to expect if you’re travelling on a route affected by disruption

  • Advice if you're planning to travel and still to book/purchase a ticket

  • Passenger rights

  • How to contact us.  

An overview of those routes affected

If you are planning to travel or have a booking for any of these routes, use the headings below to read about the routes we expect to be affected by the current disruption, with the current picture as at 16 April 2026.

What to expect if you're travelling on a route affected by disruption

Please be assured if you have an impacted booking, we will be in touch with you to advise if it needs to be amended - and to provide you with support where required. 

It is the same with our app – please do download this if you’ve not already done so. Then ‘favourite’ your route(s) to receive push notifications about the latest updates to our service status.   

Advice if you’re planning to travel and still book / purchase a ticket  

  • Always book or advance purchase your ticket prior to travel, even if you're travelling as a foot passenger. 

  • For bookable routes, you’ll be booking a specific sailing with a date and time.

  • On a Turn Up and Go route, you will be purchasing a ticket that can be used at any time during the summer season, but it is not for a specific time, instead it’s for the next available sailing. So please do check timetables and plan. Most routes will be busier than normal this weekend. Plan ahead as your first choice of sailing may not be available.

  • For each of the routes listed below, our booking system will be unavailable for a period. This is temporary and takes place to allow us to make changes to current bookings in place. Please do check back. Our service status pages will be updated when this work is complete.

An important note to customers  

With the planned return of two of our major vessels over the next week, we will see improvement in vessel availability. However, we remain cautious but confident – and we know there are still communities experiencing disruption. We are so very aware of the challenges this period has presented to those customers using our service -thank you for your patience and understanding shown to our people. Our dedication is towards our customers and supporting you.

Route information

If you’ve not already booked and are thinking of travelling with us – we want to share a picture of what to expect on some routes of our network from 18 April, as at the current picture of 16 April 2026, which you’ll find below. As always, please check the service status page for your route for the latest information.