Your guide to sailing disruption information
In the event of a disruption or cancellation to your sailing you can view or download our guide to sailing disruption information below to find out what you may be entitled to.
Your Guide to Sailing Disruption Information [843KB]
Claim Form
If you wish to make a claim, complete our online Passenger Rights Claim Form within 28 days of the date of the disrupted journey.
Please note
If you've already submitted an EU Passenger Rights Claim and received an acknowledgement, there is no need to contact us regarding this claim. We are currently dealing with a back log and will respond to you as soon as we can. We would like to thank you for your patience.