Your guide to sailing disruption information

In the event of a disruption or cancellation to your sailing you can visit our Passenger Rights section to find out what you may be entitled to for the following:

• Snacks, meals or refreshments

• Overnight accommodation

• Additional mileage incurred

• Compensation 

• Claim exclusions

Claim Form

If you wish to make a claim, complete our online Passenger Rights Claim Form within 2 months of the date of the disrupted journey. If you are unable to complete the form online, please contact us on 0800 066 5000 or +44 1475 650 397 (for International customers) for assistance.

Please note - This claim form should not be completed if your sailing has been disrupted or cancelled and you require a refund only. Please complete our online refund form.