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FAQs

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How do you charge for vehicles?

 

The charge per vehicle depends on the type of vehicle and its length. Vehicle charges for each route are shown on individual timetables. The length of a vehicle includes any racks, towbars etc, and any overhanging roof rack items. Make sure you give us an accurate length when you book. If your vehicle is longer than stated you may have to pay an excess charge, or we might not be able to accommodate you on board at busy times.

Cars

All cars are charged at the same rate irrespective of length, but please make sure you give us an accurate length for your car - including any cycle racks, etc - so we can ensure we have enough space on the ship.
 

Trailers, caravans and boats

  • When towed by a car or a van (not exceeding 6 metres long, 3 metres high, 2.3 metres wide and 3.5 tonnes plated weight) - charged by length, up to 2.5m, 6m, 8m, as appropriate. Over 8 metres will be charged at commercial vehicle rates.

  • When towed by a commercially rated vehicle (e.g. van exceeding 6 metres etc.) the combined length will be charged at commercial vehicle rates.

  • Livestock trailer rates are available on request.

  • Horse transporters are charged at commercial vehicle rates.
     

Minibuses and Coaches

  • Minibuses not exceeding 5 metres are charged at the same rate as a car. Does not include the driver's fare.

  • Minibuses/midi coaches 5 to 6 metres are charged at the light good vehicles rate, this includes the driver's fare.

  • Coaches over 6 metres are charged at coach rates, this includes the driver's fare. Rates available on request, contact our Travel Trade Department.


Motorhomes

A motorhome is defined as a windowed vehicle with permanent living facilities. This does not include horse boxes and other livestock carriers. If you have a UK vehicle your V5 document should show the body type of your motorhome as 'Motor Caravan'. If you have a converted van which we consider not to be a motorhome, you will be charged the appropriate van fare. It is a good idea to carry a copy of your V5 with you when you are travelling in a converted van.

If you are travelling in a converted van and do not have a copy of your V5 (identifying the vehicle as a 'Motor Caravan') with you, you can request a refund if you have been charged the appropriate van fare. Send a copy of your receipt and your V5 to Customer Care within 30 days of travel and consideration will be given to refunding the excess fare paid less a refund charge.

  • Motorhomes up to 10 metres - charged by length, up to 6, 8 and 10 metres, as appropriate.

  • Motorhomes over 10 metres - commercial vehicle rates apply.
     

Other vehicles

Light vans and pickups not exceeding 6 metres long, 3 metres high, 2.3 metres wide, and 3.5 tonnes plated weight, are charged at the light goods vehicle rate, this includes the driver's fare.

Light vans and pickups that exceed any of these sizes or weights, by any amount, are charged at commercial vehicle rates.

Vehicles over 3.5 tonnes plated weight require to be fitted with lashing points and must produce a written declaration of the gross vehicle weight and description of load at the time of shipment.

All commercial vehicles, light vans and pickups based on a commercial vehicle chassis, exceeding 6 metres, are charged at commercial vehicle rates. The driver's fare is included in the commercial vehicle rate.

Commercial vehicles- Contact us for rates on 0800 066 5000 and +44 1475 650397 (for international customers)

Commercial Vehicle Rates 2016/2017 [39component.mediaLink.file.size.kibibytes]

Vehicles will be measured prior to embarkation. Vehicles which exceed the declared dimensions, by any amount, will be charged the correct fare and may not be accommodated on board at busy times.

Commercial and Light Goods Vehicles Weighing Information

Commercial vehicle and light goods vehicle operators are reminded that it is the responsibility of the operator and the driver to ensure that the vehicle is not loaded over and above the plated weight.

Vehicles in excess of their plated weight will be refused shipment.

Any vehicle weighing over 3.5 tonnes will be charged as a commercial vehicle for the purpose of shipment.

Find out more about our weight restrictions.

 

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