Is there a charge to cancel a booking for travel trade customers without a credit account? 

We’ve detailed how the cancellation charges work in the table below.   
 
Should we cancel our service due to weather or technical issues then a full refund will be provided. If there are disruptions on our network and you choose to cancel your booking before we cancel our sailing, then a full refund less a £10 administration charge will apply.  

Terms and Conditions 

Cancellation options 

Administration fees 

Greater than 24-hours before travel  

A refund will be given, however an administration fee of £10 will be deducted from the total fare. 

Less than 24-hours or failure to show for travel 

No refund will be given. No additional administration fees will be charged. 

Customers can amend bookings free of charge up tocheck-in closing.

To cancel your booking please call our National Accounts team on+44 1475 650355 .

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