Calmac website search form

Refund Request Form

Refund Request

If our ferries are running normally but you decide not to take your journey, you can apply for a refund.

Customers with existing bookings on any sailing until the 18 October 2020, who no longer wish to travel, can cancel their reservation and we will waive the £10 refund administration fee. Any bookings made in the Winter 2020/2021 timetable (19 October 2020 - 25 March 2021) will be subject to a £10 refund administration fee - unless under normal circumstances where a cancellation fee is waived e.g. disruption to service. 

If you already have your tickets, please do not complete this form. Instead we ask that you post your tickets to the following address with a covering letter include a contact number.  We will contact you to arrange your refund. 

If you have print-at-home tickets, do not send them in, but use the online request form. 

Customer Services 
CalMac Ferries Ltd 
Ferry Terminal 
PA19 1QP 

Please note it may take 21 working days for your refund to be processed. 

If you purchased your ticket from a third party e.g. a travel agent, then please contact them directly. 

Please note
If you have already contacted us for a refund request, there is no need to send us a duplicate enquiry. We are working hard to process all refunds, this may take up to 21 working days. Thank you for your patience.

Proceed to refund request form



Close Don't show again