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Ref: 1127-SB Senior Port Assistant Gourock

Employing Company:  CalMac Ferries Limited                   

Position:  Senior Port Assistant

Contract: 9 Months Fixed Term

Location:  Gourock

Rate of Pay: £12.13

Contracted Hours: 20 hours per week

Shift Pattern: To Be Agreed

Date Advertised: 09 March 2018

Closing Date: 21 March 2018

Ref:  1127-SB

Applications are invited for the position of Senior Port Assistant based at Gourock.

Reporting to the Port Manager, you will need a flexible approach to your day-to-day responsibilities. Your duties will include;

• Supervision of Port Staff
• Deputizing for Port Manager
• Sale of passenger and vehicle tickets
• Cash handling
• Banking duties
• Controlling petty cash and change floats
• Completing timesheets
• Daily statistics reconciliation
• Disruption management
• Rostering of staff
• Stock management
• Dealing with customer complaints
• Good understanding of the CalMac Services
• Excellent written and verbal communication skills
• Good practical experience of customer services
• Ability to work with initiative as self-starter, without supervision
• Willingness to be a team player in a dynamic, proactive, high tension environment
• Liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
• Processing verbal and written feedback
• All duties connected with vessel movements and berthing arrangements
• Customer enquiries
• Use of VHF and PA systems
• Liasing with third party clients and contractors
• Control of passengers and vehicles embarking and disembarking from vessels
• Providing clear and concise direction to all passengers and vehicles embarking and disembarking the vessels
• Overseeing the operations for up to 6 vessels
• Cleaning and light maintenance
• Any other duties required by the Port Manager

The successful candidates must be able to commute to Gourock on a daily basis. 

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