Will I be charged for a cancellation?
Terms and Conditions for Credit & Non-Credit Account Customers
If you are a credit or non-credit account holder, cancellations made with 24 hours' notice or more will be entitled to a full refund less a £10 administration charge. However, if the cancellation is made with less than 24 hours' notice, no refund will be due. Customers can also amend bookings free of charge, up to check-in closing.
Greater than 24-hours before travel
A refund will be given, however an administration fee of £10 will be deducted from the total fare.*
Less than 24-hours or failure to show for travel
No refund will be given. No additional administration fees will be charged.*
Existing Terms and Conditions: Exceptions
We recognise that from time to time, a customer may be required to cancel or amend travel because of circumstances beyond their control. A reminder of our existing Terms and Conditions exceptions:
Death of an immediate family member
Debilitating illness preventing travel
Involved in a road traffic accident
Multivessel journey where one leg of the journey has been cancelled by us.
Please see our Conditions of Carriage for more details.