Calmac website search form
Travel Trade
Back to Travel Trade FAQs

Will I be charged for a cancellation?

Terms and Conditions for Credit & Non-Credit Account Customers  

If you are a credit or non-credit account holder, cancellations made with 24 hours' notice or more will be entitled to a full refund less a £10 administration charge. However, if the cancellation is made with less than 24 hours' notice, no refund will be due. Customers can also amend bookings free of charge, up to check-in closing.   

Cancellation options   

Administration fees   

Greater than 24-hours before travel   

A refund will be given, however an administration fee of £10 will be deducted from the total fare.*  

Less than 24-hours or failure to show for travel   

No refund will be given. No additional administration fees will be charged.*  


Existing Terms and Conditions: Exceptions  

We recognise that from time to time, a customer may be required to cancel or amend travel because of circumstances beyond their control. A reminder of our existing Terms and Conditions exceptions:  

  • Death of an immediate family member  

  • Debilitating illness preventing travel

  • Involved in a road traffic accident  

  • Multivessel journey where one leg of the journey has been cancelled by us. 

Please see our Conditions of Carriage for more details. 


How useful was this content?
5 / 5
average from 1 votes
Tell us your rating
Tell us your rating
Close Don't show again