I've received a faulty item, what should I do?
If you believe an item to be faulty you may be entitled to a replacement or full refund providing that:
You contact Orb within 7 days of receiving your order
If requested, an image is sent of the fault or the item is returned to Orb (initially at your cost) within 30 days of receiving your request to return the faulty item.
Return postage costs will be reimbursed to the equivalent Royal Mail 2nd class charges, however orders over £100 we would also recommend a tracked service.
If Orb can confirm that there was a fault present when they originally despatched the item you will be entitled to whichever they see fit - either a replacement or full refund, including postage charges via your original payment method.