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FAQs

CalMac Shop FAQs

Need Help?

If you have a specific question about your order, delivery or returns, we're here to help you get the most out of purchasing on the CalMac Shop.

List for CalMac Shop FAQs

Which methods of payment are accepted on the Orb website?

Which methods of payment are accepted on the Orb website? : Find out more

Will I receive confirmation of my order?

Will I receive confirmation of my order?: Find out more

Can I cancel my order after I've placed it?

Can I cancel my order after I've placed it?: Find out more

What should I do if my order hasn't been delivered yet?

What should I do if my order hasn't been delivered yet?: Find out more

I've received a faulty item, what should I do?

I've received a faulty item, what should I do?: Find out more

I've received an incorrect item in my order, what do I do?

I've received an incorrect item in my order, what do I do?: Find out more

How to a return an item to receive a refund?

How to a return an item to receive a refund?: Find out more