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How to a return an item to receive a refund?

Please notify Orb that you wish to make a return using the contact form. Please include the following information:

  • Your name
  • order number
  • email address
  • item(s) to return
  • reason for return

Then, please wrap items securely and label clearly with your order number on the outside of the packaging. Please return to:

Orb Group
The Orion Building
1 Broomloan Place
Ibrox Business Park
G51 2JR

The customer is responsible for returning the item to Orb, please make sure you take adequate steps to ensure the security of the contents during transit back. We cannot be held responsible for exchange or refund if reasonable steps are not taken. 


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