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Corporate CalMac

22/12/2015

A Message from Martin

Martin Dorchester

Christmas and end of year message 2015

It is difficult to believe that 2015 is almost at an end - it has been a year which has flown by and seen many changes and challenges.

But it is also one which has brought with it genuine improvements to our services and significant, tangible commitment to the communities we serve and our staff.

We have seen some of the stormiest winter weather on record, and also worked closely with our employees to overcome a number issues.

And we have also brought in substantial positive changes - whether that be achieving formal industry accreditation for our customer services department, making us the first ferry company to achieve the rigorous standards and commitment required for Contact Centre Association global award, through to the award of Living Wage accreditation to ensure fair pay for staff and primary contractors.

It has also included the innovative installation of state-of-the-art fuel monitoring systems across the major fleet making substantial savings for the taxpayer and the environment, and award of VisitScotland's Taste Our Best quality mark to all 10 of our Mariners cafes, to name but a few.

We undertook a major community engagement programme with 24 meetings across the network as part of the bid and were delighted with how many people came out to see us; there was great quality to the suggestions mooted for how you would like to shape your ferry provision for the next Clyde and Hebrides Ferry Services contract.

I would like to thank all those who took time to be part of this process. As you all know, we are involved in the closing stages of the bid to continue to provide the Clyde and Hebrides Ferry Services contract and I do understand these are uncertain and unsettling times for many. A huge amount of work has gone into this and I am confident that, as an internationally recognised, multi award-winning ferry operator, we will be the clear winner.

We know we don't always get it right - but one thing I absolutely can assure you of is that we always try to get it right; and when we don't we will always try harder. We have every intention of continuing to work tirelessly to make sure that our communities the length and breadth of the network are well-served and also well-supported.

May I take this opportunity to wish you all a very happy and healthy Christmas, and fair winds and following seas for 2016.

Martin Dorchester

Chief Executive Officer, David MacBrayne Ltd

 

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